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Sales Support Manager – Airline Solutions Operations

Sabre Corporation
Bengaluru, IND
Full-time
Manager · 10+ years experience
Onsite
Discovered 5 days ago
Account managementCommunicationExcel

Full Job Posting

What you'll do

  • Coordinate the end-to-end Change Request (CR) estimation process, track deliverables and timelines, resolve bottlenecks and escalate delays to ensure timely execution.
  • Work with technology partners, and internal Product and Technology teams to monitor service commitments, resolve issues and improve operational performance.
  • Review airline customer agreements and billing records to identify discrepancies, validate charges and resolve issues with Sales, Finance and Billing teams.
  • Review contractual billing arrangements for web services, APIs, EDIFACT and other airline messaging transactions to identify inaccuracies and prevent potential revenue leakage.
  • Establish clear operational workflows, tracking mechanisms and performance indicators, while supporting process automation and system improvements to increase efficiency and transparency.
  • Collaborate with senior stakeholders across global teams to drive timely decisions, resolve operational challenges and present performance updates and recommendations to leadership and steering committees.

Required qualifications

  • Minimum 10 years of professional experience in airline technology, enterprise IT services or technology consulting, including substantial experience in commercial operations, account management or technology delivery.
  • Solid knowledge of commercial agreements, customer billing processes and revenue-related workflows, with the ability to interpret contractual terms and identify billing discrepancies.
  • Working knowledge of technology concepts such as APIs, web services, with the ability to engage effectively with technical and business stakeholders.
  • Proven ability to coordinate complex, cross-functional activities, manage competing priorities and influence senior stakeholders without direct reporting authority.
  • Strong analytical, organizational and communication skills, with proficiency in Excel and experience managing operational tracking and reporting.
  • High level of initiative, self-motivation and accountability.

Preferred qualifications

  • Strong understanding of airline business operations and technology solutions, including EDIFACT, NDC and how airline systems and services interact.
  • Experience coordinating third-party technology vendors, managing commercial change requests or ensuring customer billing compliance.
  • Experience with workflow management systems, process automation and operational improvement initiatives.
  • We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.
  • Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.
  • #LI-Hybrid#LI-MF1

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