phenom
Sales Support Executive - CP
DHL
Delhi, IND
Junior · 1–3 years experience
Onsite
Discovered 3 days ago
CommunicationNegotiation
Role Overview
This role focuses on ensuring the efficient management of billing and invoicing processes, ensuring timely collections, and maintaining strong coordination with finance and sales teams to drive accurate financial reporting and customer satisfaction.
Key Skills for This Role
CommunicationNegotiation
Full Job Posting
Job Purpose
- This role focuses on ensuring the efficient management of billing and invoicing processes, ensuring timely collections, and maintaining strong coordination with finance and sales teams to drive accurate financial reporting and customer satisfaction.
- Key Roles & Responsibilities:
- Operational Responsibilities
- Coordinate with the Branch Finance & Accounts Team for timely generation of bills for branch customers.
- Verify all bills and invoices to ensure accuracy as per Blue Dart norms before forwarding them to clients.
- Ensure timely dispatch of bills to customers as per schedule and follow up for confirmation of bill receipt.
- Customize bills as per required formats, contractual terms, and customer-specific needs.
- Work closely with finance teams to resolve any billing-related queries and disputes before the payment date.
- Support the sales team in ensuring timely collections from customers by following up on outstanding payments.
- Follow up with customers in cases of pending, short, or partial payments to ensure timely resolution.
- Report invoices dispatched and cheque collection details to the Branch Finance & Accounts Teams on a regular basis.
- People Responsibilities
- Provide guidance and support to employees within the branch sales team to help them manage customer relationships effectively.
- Ensure that the sales team in the branch is adequately staffed as per manpower requirements.
- Qualifications & Experience:
- Education:
- Graduate degree in Commerce, Finance, Business Administration, or a related field.
- Additional certifications in Billing, Accounting, or Financial Management will be an advantage.
Experience
- 1-3 years of experience in billing, accounts, sales support, or financial operations, preferably in the logistics, courier, or supply chain industry.
- Hands-on experience in handling invoices, payments, and customer follow-ups for collections.
- Skills & Capabilities
- Strong knowledge of billing and invoicing processes, financial reporting, and account reconciliation.
- Proficiency in MS Excel, accounting software, and CRM systems.
- Understanding of financial compliance related to payments and collections.
- Attention to Detail: Ability to ensure accuracy in billing and financial reporting.
- Customer Focus: Strong follow-up skills to ensure timely payments and dispute resolution.
- Analytical Thinking: Ability to analyse financial data and identify discrepancies.
- Communication & Negotiation: Strong ability to interact with customers for collections and issue resolution.
- KRAs
- KPIs
- Timely completion of billing and invoicing processes
- Adherence to defined timelines for billing at the branch
- Timely dispatch of invoices to customers
- Accuracy in collating billing data and customization as per contracts
- Accuracy in billing and customization
- Error-free invoices generated, and minimal corrections required
- Instances of incorrect invoice customization as per customer contract
- Timely receipt of payments from customers
- Percentage of payments received within defined timelines
- Ensure performance-driven culture
- Adherence to performance management system timelines and guidelines
- Why join DHL Blue Dart?
- When you join us, you’re not just taking a job— you’re becoming part of a purpose-led movement that’s reshaping the future of logistics across India and the world. At Blue Dart, we don’t just deliver parcels—we deliver excellence, innovation, and opportunity every day.
- Great Place to Work® Certified —a testament to our people-first culture, inclusive environment, and commitment to your growth and well-being.
- Competitive pay and performance-linked rewards that truly recognize your impact.
- Structured learning, global exposure, and on-the-job coaching to help you grow faster than ever.
- A culture that celebrates diversity, innovation, and bold thinking —where your voice is heard and your contributions matter.
- Global career paths across the DHL Group, opening doors to opportunities in 220+ countries and territories.
- The pride of working with India’s most awarded logistics brand, trusted by millions and driven by purpose.
- This is your chance to do meaningful work, build a career without borders, and thrive in a company that’s not just a logistics leader—but a Great Place to Work. Come grow with us.
Technical Skills
- Strong knowledge of billing and invoicing processes, financial reporting, and account reconciliation.
- Proficiency in MS Excel, accounting software, and CRM systems.
- Understanding of financial compliance related to payments and collections.
- Key Competencies:
- Attention to Detail: Ability to ensure accuracy in billing and financial reporting.
- Customer Focus: Strong follow-up skills to ensure timely payments and dispute resolution.
- Analytical Thinking: Ability to analyse financial data and identify discrepancies.
- Communication & Negotiation: Strong ability to interact with customers for collections and issue resolution.
- Key Performance Indicators:
- KRAs
- KPIs
- Timely completion of billing and invoicing processes
- Adherence to defined timelines for billing at the branch
- Timely dispatch of invoices to customers
- Accuracy in collating billing data and customization as per contracts
- Accuracy in billing and customization
- Error-free invoices generated, and minimal corrections required
- Instances of incorrect invoice customization as per customer contract
- Timely receipt of payments from customers
- Percentage of payments received within defined timelines
- Ensure performance-driven culture
- Adherence to performance management system timelines and guidelines
- Why join DHL Blue Dart?
- When you join us, you’re not just taking a job— you’re becoming part of a purpose-led movement that’s reshaping the future of logistics across India and the world. At Blue Dart, we don’t just deliver parcels—we deliver excellence, innovation, and opportunity every day.
- Here’s what makes us stand out:
- Great Place to Work® Certified —a testament to our people-first culture, inclusive environment, and commitment to your growth and well-being.
- Competitive pay and performance-linked rewards that truly recognize your impact.
- Structured learning, global exposure, and on-the-job coaching to help you grow faster than ever.
- Best-in-class benefits —from comprehensive medical cover (including optional parental care) to financial wellness and generous time off.
- A culture that celebrates diversity, innovation, and bold thinking —where your voice is heard and your contributions matter.
- Global career paths across the DHL Group, opening doors to opportunities in 220+ countries and territories.
- The pride of working with India’s most awarded logistics brand, trusted by millions and driven by purpose.
- This is your chance to do meaningful work, build a career without borders, and thrive in a company that’s not just a logistics leader—but a Great Place to Work. Come grow with us.
Preferred Qualifications
- Best-in-class benefits —from comprehensive medical cover (including optional parental care) to financial wellness and generous time off.
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