Sales Support Coordinator

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

HOW YOU’LL CONTRIBUTE

Administrative/Clerical Support

Provide a wide variety of administrative and clerical support to Sales Reps and/or Sales Management

Scheduling/Travel arrangements

Expense reports

May support sales representatives in account servicing

Customer Service

Assists in customer service functions.

Acts as the team’s resource and subject matter expert to answer questions and resolve issues

Record Keeping & Reporting

Prepares and reviews sales contracts, agreements, proposals and presentations

Prepares reports and gathers information on market conditions, sales results, forecasts and industry trends to support the activities of the sales organization

Maintains sales database systems (GAB, Sales Force etc.) to ensure accuracy of orders, pricing, accounts and customer records across all applicable systems

Marketing/Social Media/Event Planning

May coordinate the workflow of marketing-related requests

Creates and distributes marketing materials such as flyers and brochures

Updates social media and assists in tradeshow or event preparations

Training & Education

Participates in and conducts training programs within a functional area or unit, typically in a production environment

May train an internal or external audience individually or in a group setting

Delivers training to internal and/or external audiences on processes, services, products, computer applications, operating systems, programming and end-user training. May include onboarding training and soft skills training

Coordinates and executes educational and training events. Assists in resourcing and logistics

Other duties as assigned

WHAT YOU’LL BRING

Required Education, Experience, Certification/Licensure

High School diploma or equivalent

1-3 years of experience

KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)

Working knowledge of fundamental concepts, practices and procedures of the sales department/field

Familiarity with sales database systems or software such as Salesforce

Good listening, verbal and written communication skills

Good customer service skills

Establishes effective working relationships at the work group level

Good organizational skills with the ability to multi-task, prioritize and follow up

Proficient in Microsoft Word, Excel and PowerPoint

Pay Range: $20.31 - $27.09 Hourly

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County.

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.