Sales Support Associate
Key Skills for This Role
Full Job Posting
You will have the opportunity to
Accelerate your career through exposure to the most effective sales methodology and through working side by side with the best sales professionals in the industry
Get insights and experience first hand how an effective, fast paced organization operates through learning about marketing/sales processes, collaboration and tools
Establish a strong network of peers and mentors
Gain insight into a $45Bn technology industry that is rapidly transforming
Responsibilities
- Data maintenance and cleanup initiatives such as Account Hierarchy, merging unnecessary accounts, contact movement and contact merging, cloud org movement etc
- Front line/Tier 1 Support for Sales via the Sales Operations Case Queue, including initial triage of new Cases, fixing/resolving/responding to Cases as knowledge & experience allows, and raising cases to Salesforce.com Administrators or other teams like Deal Desk where appropriate
- Serve as an initial point of escalation from other Sales Support functions (Deal Desk, Commissions, Support Operations) where they need assistance from SalesOps
- Data updates, such as Account/Territory Assignments
- User Administration e.g. activating new users and deactivating departing users in sales tools
- Identification of trends of issues, problems, and requests that may be symptoms
- Ability to learn prescribed tasks quickly, and grow into understanding and supporting less prescribed processes along with creating documentation SOPs
- Strong analytical skills, multitasker, gives attention to detail & showcases customer centricity in managing day to day operations
- Collects, analyzes, and interprets data to identify trends, patterns, and generates insights
- Working with internal customers across different time zones
- Create requirement gathering docs, UAT scenarios
Skills & Experience
Graduate in any discipline with a minimum 1.5 years of sales operations experience is preferred
Must have good Salesforce Knowhow and basic understanding of objects: account, contact, lead, opportunity
Hands on experience on Data Loader, Demand Tools or similar tools and knowledge of research databases such as ZoomInfo, InsideView, Crunchbase etc is preferred
Experience in working with ticketing/case management systems e.g. Salesforce, Zendesk, Jira and similar tools
Able to handle and work with large volume of data
Understanding of sales cycle and process & data segmentation
Must have hands on experience on Microsoft Office/G suite and intermediate proficiency in Advanced Excel and Macros
Must show process and business oriented mindset
Must have critical thinking, attention to detail, problem solving and troubleshooting attitude
Should have problem identification and articulation skills
Bachelor’s degree or higher in Operations, Business, Project Management, or Engineering
Basic SQL understanding
Open minded, creative, and proactive thinking
Behavioral & Engagement Expectations
Team player
Open to feedback
Contributor in meetings
Assertiveness
Stakeholder management
Able to carry out repetitive work
Collaborative mindset
Customer Focused Mindset
Problem solving attitude
Analytical skills
Perks & Benefits
Macbooks are company standard
Competitive salary and equity
Comprehensive Health cover, dental cover, travel insurance & Life Insurance
20 weeks of Paternity and 26 weeks of Maternity leave to spend time with new arrivals
About MongoDB
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
Requisition ID 3273560030
About MongoDB
Developer data platform built around the popular document database, enabling teams to build and scale modern applications with flexible data models.
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