Sales Support Analyst (Tier 1)- AMERICAS

AI Statement

Qualifications

• 1-2+ years of Support or Sales/Sales operations experience, ideally at a high-tech or SaaS based company.
• Strong communication skills and willingness to learn new things quickly.
• Experience building and using agentic-prompts to automate workflows.
• Basic Excel or Google sheets skills to compile simple business analysis.
• Knowledge of using and building dashboards (Looker, Tableau or PowerBI)
• Prior Tier 1 support experience in either sales operations or similar support roles.
• This position will require you to work during scheduled hours from 6.00PM - 3.00AM (IST)
• Due to the regional scope of this AMERICAS Tier 1 sales support function, core business hours may occasionally extend to AMERICAS friendly time-zones to support regional coverage schedules as needed.
• This position is based out of our Pune, India office.
• This position does not require travel, unless specified by your manager.
• AI Statement
• To ensure a fair and equitable interview process for everyone, the use of AI technologies—including real-time transcription tools, automated scripts, AI copilots, or external assistants—is strictly prohibited during the interview process unless explicitly authorized by the company in advance. Unauthorized use of AI tools may result in disqualification.
• Why Fastly?
• We have a huge impact. Fastly is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.
• We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.
• We are passionate. Fastly is chock full of passionate people and we’re not ‘one size fits all’. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.
• We’re always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit please apply! A fully completed application and resume or CV are required when applying.
• All job applications must be submitted through our official careers site at www.fastly.com/about/careers. We will never request sensitive information, such as your Social Security number, bank account or credit card information during the application process. All official communication will come from an @ fastly.com or @ recruiting.fastly.com email address.
• Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements and individual qualifications. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
• Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws, Fastly will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your Recruiter, or the Fastly Employee Relations team at [email protected] or 501-287-4901.
• Fastly collects and processes personal data submitted by job applicants in accordance with our Privacy Policy. Please see our privacy notice for job applicants.

Preferred Qualifications

• Preferred to have prior experience using CRM (Salesforce) and other basic sales tools.

Responsibilities

• Support the Tier 1 Sales Operations lead in setting the foundation for an optimized Tier 1 support model, with a focus on AMERICAS sales team support. They will do this through process documentation, managing and responding to sales inquiries within defined SLAs, and triaging and escalating to Tier 2 support level teams (Field, Channel and SE operations) as needed.
• Responsible for managing defined Tier 1 scope related sales inquiries from the AMERICAS teams. For any other inquiries, they will escalate to the appropriate Tier 2 support teams (Field, Channel and SE operations teams).
• May assist AMERICAS sales operations teams with basic sales operations tasks including data hygiene tasks, account and lead routing validation, and basic reporting in SFDC.
• May assist with new hire onboarding for Salesforce CRM and Sales tools, partnering with the Tier 1 Sales Operations Support lead and Sales Enablement teams.
• 1-2+ years of Support or Sales/Sales operations experience, ideally at a high-tech or SaaS based company.
• Strong communication skills and willingness to learn new things quickly.
• Experience building and using agentic-prompts to automate workflows.
• Basic Excel or Google sheets skills to compile simple business analysis.
• Preferred to have prior experience using CRM (Salesforce) and other basic sales tools.
• Knowledge of using and building dashboards (Looker, Tableau or PowerBI)
• Prior Tier 1 support experience in either sales operations or similar support roles.
• This position will require you to work during scheduled hours from 6.00PM - 3.00AM (IST)
• Due to the regional scope of this AMERICAS Tier 1 sales support function, core business hours may occasionally extend to AMERICAS friendly time-zones to support regional coverage schedules as needed.
• Work Location(s) & Travel Requirements:
• This position is based out of our Pune, India office.
• This position does not require travel, unless specified by your manager.
• To ensure a fair and equitable interview process for everyone, the use of AI technologies—including real-time transcription tools, automated scripts, AI copilots, or external assistants—is strictly prohibited during the interview process unless explicitly authorized by the company in advance. Unauthorized use of AI tools may result in disqualification.
• Why Fastly?
• We have a huge impact. Fastly is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.
• We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.
• We are passionate. Fastly is chock full of passionate people and we’re not ‘one size fits all’. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.
• We’re always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit please apply! A fully completed application and resume or CV are required when applying.
• All job applications must be submitted through our official careers site at www.fastly.com/about/careers. We will never request sensitive information, such as your Social Security number, bank account or credit card information during the application process. All official communication will come from an @ fastly.com or @ recruiting.fastly.com email address.
• Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements and individual qualifications. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
• Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws, Fastly will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your Recruiter, or the Fastly Employee Relations team at [email protected] or 501-287-4901.
• Fastly collects and processes personal data submitted by job applicants in accordance with our Privacy Policy. Please see our privacy notice for job applicants.