Sales Supervisor
Role Overview
Supervise the sales function for passenger bus transport and Hajj & Umrah transport services, driving profitable growth through agents, operators, group organizers, and corporate clients.
Lead enquiry handling, quotations, negotiations, renewals, and booking confirmations within approved pricing and margin rules.
Strengthen client retention, margin performance, and sales governance through close collaboration with Operations, Fleet, and Finance.
Key Skills for This Role
Full Job Posting
Main Accountabilities
Supervise the sales function for passenger bus transport and Hajj & Umrah transport services, driving profitable growth through agents, operators, group organizers, and corporate clients.
Lead enquiry handling, quotations, negotiations, renewals, and booking confirmations within approved pricing and margin rules.
Strengthen client retention, margin performance, and sales governance through close collaboration with Operations, Fleet, and Finance.
Detailed Job Description
- Develop and execute the sales plan for passenger bus transport and Hajj & Umrah transport services, covering airport transfers, intercity pilgrim transport, holy sites movements, bus services, staff transportation, fixed-route contracts, shuttles, and seasonal peak requests.
- Develop and manage the sales pipeline, prepare quotations and service proposals per approved rates and scope, negotiate within approved parameters, and convert opportunities into confirmed bookings.
- Receive and respond to enquiries from Hajj & Umrah agents, group leaders, corporate clients, and internal sales channels, and upsell suitable bus solutions.
- Build, manage, and expand relationships with Hajj & Umrah agents, operators, group organizers, corporate clients, institutions, and other contracted-transport customers.
- Lead renewals, negotiations, and contract discussions for assigned accounts in coordination with Operations and Finance.
- Review route structures, headcount assumptions, operating windows, pickup/drop-off patterns, vehicle requirements, and service scope before proposal submission.
- Coordinate the handover of new and renewed business, translating client requirements into operational instructions, commercial documents, and billing instructions.
- Monitor account profitability, rate exceptions, discounts, claims, complaints, repeat business, receivable status, and renewal calendars.
- Analyze lost business and client feedback, and track market trends, competitor activity, client expansion opportunities, and demand changes.
- Support strategic bids, framework agreements, and major client reviews as assigned by management.
Management and Reporting
Lead, coach, and review the performance of assigned Account Executives; distribute workload, review quotations, and ensure adherence to response and quality standards.
Set weekly priorities for prospecting, quotations, renewals, collections follow-up, and account visits, and ensure disciplined reporting and document control.
Support the Head of Sales in seasonal business planning, demand forecasting, pipeline tracking, and account profitability analysis for Umrah peaks and the Hajj season.
Escalate service-feasibility, margin, pricing, collection, or client-retention risks early and recommend corrective commercial action.
Provide the Head of Sales with periodic reports on pipeline status, quotations issued, conversion, bookings won/lost, achieved revenue, margin performance, active accounts, receivable exposure, and seasonal demand outlook.
Maintain accurate records of quotations, won/lost business, contract expiries, rate exceptions, service issues, and key client preferences.
Report client feedback, complaints, and service issues on sold accounts.
Escalate urgent client, contract, pricing, compliance, or service-delivery risks immediately.
Level of Responsibility
Responsible for achieving assigned revenue and gross margin targets and for recommending pricing within approved commercial guidelines.
Monitors approved discount usage, pricing exceptions, and collection exposure for assigned accounts; no independent budget approval beyond delegated authority.
Equipment: laptop, mobile phone, office assets.
Supervises assigned Account Executive(s)/sales support team.
Requirements
- Bachelor's degree in Business, Sales, Logistics, Transport Management, Tourism, or a related field; a relevant diploma may be accepted with strong experience.
- 4-6 years in sales/account management within KSA passenger bus transport and Hajj & Umrah transport services, including handling agents and contracted-service accounts; prior supervisory or team-lead exposure preferred.
- Technical knowledge: Hajj & Umrah transport workflows; quotation, booking and contract cycle; route/service proposal preparation; contract negotiation; pricing discipline; account planning; collection follow-up; transport operating logic; route knowledge across Makkah, Madinah, Jeddah and airports;
- Managerial skills: team supervision, negotiation, presentation, client relationship management, commercial judgment, planning and prioritization, problem solving, cross-functional coordination and decision-making under pressure.
- Other skills: Arabic and English required; strong customer orientation, professional communication and field presence; high attention to detail; cultural sensitivity in serving pilgrims; flexibility around client operating hours and extended hours during peak seasons.
Key Performance Indicators
Revenue achievement against monthly and seasonal targets for passenger bus and Hajj & Umrah business.
Gross margin achievement and pricing compliance.
Enquiry-to-booking and quotation conversion within approved pricing and margin rules.
Quotation turnaround time and booking accuracy.
Growth and retention of Hajj & Umrah agents, corporate clients, and key accounts.
Contract renewal completion before expiry for assigned key accounts.
Accuracy and timeliness of commercial handover to operations.
Client complaint rate and satisfaction on sold accounts.
Receivable follow-up and overdue exposure within agreed limits.
Benefits
- Medical insurance
- Housing allowance
- Annual air ticket
- Visa sponsorship
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