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Sales Supervisor

Diptyque
New York City, USA
Full-time
Mid
Onsite
Discovered 2 weeks ago
Client serviceCommunication

Full Job Posting

Responsibilities

  • Deliver agreed KPIs for the store - these KPIs will focus on sales, AVT, IPT, conversion and CRM
  • Inspire and motivate the team by leading by example
  • Working with the Store Manager, you must also be able to communicate effectively a level of commercial understanding about the store, and when the store performance dictates work with the Store Manager to make fact-based recommendations to improve the business Client Experience
  • Embody Diptyque values in terms of grooming, language/storytelling and behaviors to ensure a unique client experience aligned with Diptyque signature
  • Guarantee excellent client welcoming and supervises sales to ensure client satisfaction and that the qualitative standards required by our brand are maintained
  • Actively contribute to Client Experience training for all team members
  • Highly contribute to achievement of Client Experience evaluation target
  • Be able to be the point of reference for both Clients and colleagues in absence of Store Manager and/or Assistant Store Manager
  • Deal directly and effectively with VIP clients
  • Be aware of key competitors and industry trends
  • Be the driving force in the development of client database
  • Leading by example, achieve CRM KPIs target Product knowledge
  • Demonstrate high levels of knowledge about our products and can fully represent the brand in the store. Staff need to articulate both the new and key ranges for the season
  • Be pro-active in using training tools provided Store Operations
  • Responsible for opening and closing check-list
  • Actively contribute to Client Experience training for all team members Diptyque
  • Be the point of reference for both Clients and colleagues in absence of Store Manager and/or Assistant Manager
  • Be aware of key competitors and industry trends * Be the driving force in the development of client database
  • Be responsible for opening and closing checklist
  • Ensure Cash Handling guidelines are followed including but not limited to bank transactions and petty cash
  • Ensure full knowledge of cash desk procedures and processes
  • Be aware of all security and health and safety issues and requirements of the store
  • As a key holder for the store, ensure that all emergency calls are responded to and dealt with accordingly
  • In the absence of the Store Management team, be responsible for the management of all emergency situations involving the store and team members.
  • Adhere to VM guidelines at all times
  • As required, assist with product launches as per Marketing Plan and instruction from HQ to include sampling campaigns, in-store displays, layouts and window schemes, ensuring successful sellout
  • Be attentive to details and cleanliness of the boutique
  • Work with Management to manage maintenance within the store in a timely manner
  • Complete general administrative duties as required
  • Attend meetings and calls in Store Management team's absence
  • Master POS systems Stock control
  • Support all actions of loss prevention in all areas of risk management, physical security, store cash controls and inventory management
  • Work with the Store Management team to ensure stock levels are sufficient and monitored, conducting regular scheduled stock takes as required
  • Inventory control to include and not limited to delivery processing/replenishment/gift wrapping
  • Maintain a clean and organized stockroom

Requirements

  • Passion for fragrance, beauty, and luxury retail, with previous experience in one or more of these areas.
  • Assertive, dynamic, and consistently positive, with a strong "can-do" attitude.
  • Strong team-player mentality.
  • Sales-focused, with a proven track record of sales achievement.
  • Understanding of retail KPIs.
  • Expert client-service skills and confidence interacting with the general public.
  • Self-motivated, focused, and proactive.
  • Strong communication skills.
  • Expertly groomed at all times, with an appearance that reflects the company and store.
  • Diptyque is committed to diversity in all its forms and considers each application carefully.

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