Sales & Service Technician

• This is a full-time (40+ hours a week) position located onsite at our service center ( 1507 N Federal Hwy, Fort Lauderdale, FL 33304 )

• The hours for this role are Tuesday - Saturday and 9:00am to 5:30 pm. Hours are subject to change based on customer demand.

• Responsible for the in-person diagnosis, troubleshooting and repair of Dyson customer products including vacuums, fans, air purifiers, hair-dryers and other products

• Communicate information on other Dyson products to promote cross-selling opportunities and services to existing customers to promote sales.

• Provide excellent customer service to ensure a positive in-store experience.

• Input customer sales information into Dyson system to properly process orders.

• Submit daily/weekly reports of products and customers serviced and other reporting as necessary

• Properly manage parts usage and inventory as required and directed

• Ensure all process activity is communicated and Dyson service levels are understood and exercised

• Assist Customer Service Team in escalated repair instances

About you:

• Experience in a customer service and sales related position

• Experience using and learning about consumer electronics, especially Dyson products

• Aptitude for acquiring skills in technical repairs

• Collaborative with proven success in team environments

• Ability to prioritize and work in a fast-paced environment

• Great written, verbal and interpersonal communication skills

• Experience using Microsoft Office, including Word, Outlook, and Excel;

• Ability to lift and move up to 50 lbs.

• High School Diploma or equivalent required

• Must be at least 18 years of age.