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Sales & Service Engineer

Medwing Medical
UAE
Full-time
Onsite
Discovered 2 days ago
IVD instrumentsInstallation, commissioning, and validationApplication training and technical supportPreventive maintenance and troubleshootingAssay validation, QC, and calibrationCustomer relationship management

Full Job Posting

Role Overview

Medwing Medical LLC is hiring a Service & Application Engineer for its growing Laboratory Division in the UAE.

The role covers installation, commissioning, validation, and implementation of IVD instruments through customer handover.

Experience required: 2-5 years in the IVD industry.

Key Responsibilities

  • Independently manage installation, commissioning, validation, and implementation of IVD instruments through successful customer handover.
  • Provide application training, technical support, preventive maintenance, and troubleshooting.
  • Handle assay validation, QC, calibration, and instrument performance verification.
  • Build and maintain strong relationships with end users.
  • Work with the sales team to identify additional assay/test menu expansion opportunities.
  • Proactively identify new business opportunities and generate qualified sales leads.
  • Coordinate with customers and manufacturers for implementation and after-sales support.

Preferred Experience & Skills

  • Hands-on experience with CLIA (Immunoassay), HPLC, RT-PCR, Molecular Diagnostics, and other IVD analysers.
  • 2-5 years of relevant IVD experience, preferably in the UAE market.
  • Strong technical troubleshooting, application support, and customer relationship management skills.
  • Ability to independently manage instrument installations, validations, and implementations.
  • Commercial awareness and ability to identify test menu expansion, reagent utilization, and new instrument placements.
  • Valid UAE driving license preferred.
  • Qualification in Biomedical Engineering or related discipline.

Workplace

  • Location: UAE.
  • Work Location: In person.
  • Job Type: Full-time.

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