Sales representative

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Greeting customers who enter the shop.

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Assisting shoppers to find the goods and products they are looking for.

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Stocking shelves with merchandise when needed.

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recommend, select and help locate the right merchandise

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Answering queries from customers.

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make suggestions and encourage purchase of products

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Reporting discrepancies and problems to the supervisor.

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Giving advice and guidance on product selection to customers.

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Provide information about warranties, manufacturing specifications, care and maintenance of merchandise and delivery options.

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Having full knowledge about cash processing and card payments.

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Dealing with customer refunds when needed.

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Responsible dealing with customer complaints.

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Be involved in stock control and management

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Working within established guidelines, particularly with brands.

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Attaching price tags to merchandise on the shop floor.

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Responsible for security within the store and being on the lookout for shoplifters etc.

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Keeping up to date with special promotions and putting up displays.

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Contributes to team effort by accomplishing related results as needed

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attention to detail and needs to achieve excellent quality, resulting in satisfying the customer's needs

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ability to work with tight deadlines and multiple bosses

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Other duties as assigned

Required skills:

Ø knowledge of customer service principles and processes

Ø knowledge of sales principles

Ø relevant product knowledge and training

Ø experience in a retail, customer service or sales environment

Ø basic business administration knowledge

Ø bilingual is a most

Ø good communication skills

Ø patience, adaptability, initiative, persuasiveness, stress tolerance, high energy level