Sales Receptionist

Role overview

Reception and client management

• Welcome clients and provide a professional first impression.
• Manage registration, appointments, check-ins, and check-outs at the front desk.
• Respond promptly to calls, WhatsApp messages, emails, and walk-in inquiries.
• Schedule, confirm, reschedule, and follow up on client appointments.
• Maintain accurate client records and confidentiality.
• Coordinate with therapists, doctors, and other clinic staff.

Sales and clinic operations

• Promote wellness treatments, packages, memberships, and other clinic services.
• Convert inquiries, walk-ins, and leads into bookings and sales; follow up to encourage conversions and repeat visits.
• Explain treatment options, packages, pricing, and promotions accurately; upsell or cross-sell according to client needs and approved protocols.
• Work toward individual and clinic sales targets and maintain lead trackers, sales records, and follow-up lists.
• Support promotional campaigns and client-retention initiatives.
• Handle complaints professionally, escalating issues when necessary, and coordinate timely service delivery.
• Process payments, issue invoices or receipts, and maintain transaction records.
• Keep the reception area organized and welcoming; assist with reports, appointment records, sales summaries, and administrative tasks.
• Follow clinic policies, procedures, and applicable UAE regulations.

Requirements

• At least 3–5 years of relevant reception and sales experience; experience in a wellness clinic, medical spa, aesthetic clinic, beauty clinic, or healthcare facility is preferred.
• Prior wellness-industry experience is essential.
• Demonstrated ability to generate sales, convert leads, upsell packages, and achieve targets.
• Excellent communication, interpersonal, and customer service skills, including strong telephone etiquette and WhatsApp communication.
• Experience with appointment booking systems, CRM software, and basic MS Office applications.
• Strong organization, attention to detail, and ability to multitask in a fast-paced environment.
• Professional appearance, positive attitude, and client-focused mindset.
• Ability to work flexible shifts and move between two clinic locations in Abu Dhabi as required.
• Immediate availability or joining at short notice is preferred.

Compensation

• Pay is AED 5,000–5,500 per month.

Workplace

• Work location is in person.
• The role may require movement between two clinic locations in Abu Dhabi.

Schedule and employment

• The position requires flexibility to work shifts.
• The posting states full-time employment.