Sales Operations Support Manager - Earthmoving

Your Responsibilities

• Overseeing the day-to-day management of the Sales Support functions and staff ensuring all team members understand and deliver on targets. • Supporting with the management of logistics providers to ensure safe and efficient movement of goods from factories / customers / depots as required. • Monitoring performance targets, improving systems and response times and effective budget and cost management for the department. • Liaising with the After Sales Departments and Workshops to ensure customer satisfaction levels are maintained. • Facilitating the purchase of non-Liebherr third party items to fit machines. • Being responsible for new machine invoice and delivery targets on a monthly basis. • Ensuring annual stock forecasts and planning are in line with business objectives to meet stock volume. • Liaising with finance department to ensure payments are received and processed accurately and in a timely manner. • Working with Regional Sales Managers to understand forecasted orders and estimated delivery of machines to ensure a smooth process. • Ensuring all spreadsheets and databases are maintained by the team to ensure accuracy for management reports. • Maintaining workflow, SLAs, tracking of metrics and departmental reporting. • Ensuring the team are maintaining and creating machine files. • Contributing to the commercial strategy for the overall sales department. • Ensuring compliance with the Company and operation policies and procedures is adhered to. • Providing reports and updates to the Divisional Manager as requested. • Supporting and attends trade shows as required including assisting in the setup of company presence at such events. • Evaluating operational procedures to ensure continuous development and efficient operations within the department. • Formulating, developing, and monitoring customer service KPIs. • Keeping up to date with machine developments and industry trends. • Communicating and act in a manner that promotes a positive image of the company. • Taking responsibility for self-development and continually identifies ways of improving management and leadership style. • Participating in training courses as requested.

Your Profile

• The successful candidate will require the following: • Is able demonstrate competencies and skills for the role through experience in a similar role or industry • Data analysis and report creation • Outstanding communication skills and can demonstrate how this has been used effectively in a team environment • Excellent organisational skills and being able to prioritise through effective time management • Proficient in use of MS Office and CRMs

What we are offering

The company

Location

• Liebherr-Great Britain Ltd.
• Normandy Lane
• SG18 8QB Biggleswade
• United Kingdom (GB)

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