Sales Operations Manager

Role summary

Sales Incentive Plan

• Coordinate the affiliate SIP timeline, milestones, dependencies, and governance deliverables.
• Coordinate development and approval of SIP measures, weightings, quotas, and methodologies with commercial leadership, Finance, Analytics, HR, and other stakeholders.
• Organize governance meetings, prepare decision papers, document decisions, and drive follow-up actions.
• Coordinate quota setting and adjustment requests, semi-annual payment calculations, approvals, and final submissions.
• Maintain SIP guidelines, templates, decision logs, calendars, and version-controlled documentation; coordinate communications to commercial leaders and field teams.
• Improve SIP accuracy, efficiency, transparency, and stakeholder experience.

Sample management

• Lead design and implementation of the affiliate sample-management operating model and governance framework.
• Oversee HCP and handling data, territory alignment, sample ordering, inventory, execution, returns, platforms, integrations, user access, and issue resolution.
• Coordinate governance across Customer Excellence, data governance, BTS, Compliance, Finance, Sales Leadership, support teams, and external vendors.
• Review incidents, service levels, root causes, risks, improvement priorities, and corrective actions; monitor vendor performance and escalate major issues.
• Ensure processes, controls, SOPs, business aids, and training materials support compliant, auditable, user-friendly execution.
• Analyze recurring field issues and improve data quality, sample availability, execution, and operational continuity.

Required qualifications

• Bachelor’s degree in business, finance, operations, analytics, life sciences, or a related discipline.
• Progressive experience in Sales Operations, Commercial Excellence, Business Operations, Incentive Compensation, Commercial Analytics, or a related role.
• Proven leadership of complex cross-functional projects with multiple stakeholders and tight delivery timelines.
• Strong analytical, problem-solving, project-management, and process-design skills; able to translate complex operations into clear decisions and execution plans.
• Advanced proficiency in AI, Microsoft Excel, and PowerPoint; strong attention to detail and data accuracy.
• Excellent written, verbal, presentation, and stakeholder-management skills.
• Advanced English is essential for work with English-speaking employees, clients, and regions outside Quebec.

Assets

• Experience with commercial incentives, quota setting, payment processes, or SIP governance is an asset.
• Experience in pharmaceutical sample management, audit readiness, compliance controls, or regulated field operations is an asset.
• Knowledge of Veeva CRM, PDI, OneKey, IQVIA, master-data processes, system integrations, or vendor-managed execution is an asset.
• Experience working with senior commercial leaders, Finance, HR, Compliance, BTS, analytics teams, and external vendors is an asset.
• Pharmaceutical, healthcare, or life sciences industry experience is an asset.

Language context

• AbbVie aims to offer a French-speaking workplace in Quebec and has made efforts to limit English requirements; advanced English remains essential for this role.