Sales Operations Manager - Jewellery Brand

About This Role

Sales & Operations Lead – Jewellery BrandAbout Etika Jewels

Etika Jewels is a fast-growing modern jewellery brand where innovation, sustainability, and refined design come together to redefine the jewellery shopping experience. Our collections are created for today’s confident and intentional clients, offering a bespoke, immersive, and human-centered journey.

Role Overview

We are looking for a dynamic, proactive, and sales-driven professional to lead sales and oversee day-to-day operations at Etika Jewels.

This is a hands-on role suited for someone who thrives in a fast-paced environment, enjoys building meaningful client relationships, and is motivated by growth and results.

As a key representative of the brand, you will deliver an elevated client experience, drive revenue growth, and contribute to the continued expansion of Etika Jewels.

Key Responsibilities

• Oversee daily operations to ensure smooth workflows, efficiency, and exceptional service standards
• Drive sales growth through client engagement, follow-ups, and relationship management
• Lead by example in sales performance and client interactions
• Build and maintain long-term client relationships through a personalized approach
• Develop and execute sales strategies aligned with brand values and business goals
• Coordinate with suppliers and vendors to ensure timely delivery and quality control
• Monitor sales performance and market trends to identify opportunities for growth
• Collaborate with marketing on campaigns, launches, events, activations, PR initiatives, and social media content
• Support collection launches and key brand moments with creativity and energy
• Manage multiple priorities while staying organized and solution-oriented
• Represent Etika Jewels professionally and consistently across all client touchpoints

Profile We Are Looking For

• Proactive, driven, and opportunity-oriented
• Strong sales mindset with a relationship-first approach
• Excellent interpersonal and communication skills
• Passion for fashion, jewellery, luxury, and design
• Strong understanding of current trends and client expectations
• Emotionally intelligent and people-focused
• Confident and authentic communicator
• Highly organized, independent, and reliable
• Comfortable multitasking in a fast-paced environment
• Flexible and responsible with working hours
• Available to work Saturdays

Requirements

• Fluency in English (Arabic is a plus)
• Proven experience in sales, luxury retail, jewellery, or premium client services
• Strong understanding of sales techniques and luxury customer experience
• Excellent communication, negotiation, and relationship-building skills
• Based in the UAE

Compensation & Benefits

Salary: AED 8,000 + commission on sales

Visa and medical insurance provided

Location

Office based in Al Barsha, Dubai, UAE.

Why Join Etika Jewels?

• Be part of a modern, values-driven jewellery brand
• Work in a creative, refined, and empowering environment
• Grow within a fast-scaling business
• Make a tangible impact on sales performance, client relationships, and brand growth