Sales Operations Manager

Role Overview

Workplace and Locations

• This is a hybrid role with on-site collaboration several days each week, typically two to three days.
• The role is listed for Herndon, Virginia; Richardson, Texas; and Salt Lake City, Utah.
• Candidates are generally expected to live within about 50 miles of the applicable office.

Primary Responsibilities

• Serve as a subject matter expert for Salesforce.com, CPQ, Oracle, and DocuSign integrations.
• Troubleshoot quoting and order-processing errors, perform root cause analysis, and coordinate escalations.
• Maintain SKU intake, Price Book updates, and the SKU deployment schedule.
• Gather requirements, create technical specifications, manage improvement projects, and test system changes.
• Oversee sales-tool configuration, maintenance, optimization, data capture, and reporting.
• Create process documentation and support materials for systems, tools, and rules of engagement.
• Analyze sales data with Salesforce and Excel to support performance and strategic goals.
• Drive automation and AI initiatives for government and enterprise deal and procurement workflows.
• Support training and change management for new systems, tools, and processes.

Required Experience and Qualifications

• At least 4 years of Sales Operations, Business Operations, or Business Systems experience is required.
• At least 2 years of experience working directly with Salesforce developers is required.
• Advanced Salesforce.com proficiency, including CPQ, data models, reporting, and dashboards, is required.
• Microsoft Excel and Salesforce reports and dashboard proficiency are required.
• Candidates must communicate effectively, prioritize competing demands, and handle sensitive business data professionally.

Preferred Qualifications

• A Bachelor’s degree in Business, IT, or a related field is preferred, or equivalent experience may be considered.
• Government-client and government-procurement experience, including RFPs, is highly preferred.
• Experience with packaged offers, hardware sales, and perpetual software license sales is preferred.
• Ideas or experience applying AI to improve sales workflows and revenue generation are preferred.

Compensation

• The estimated base salary range is $102,700 to $137,900 USD per year.
• The role may also include bonus plans and benefits such as flexible PTO, a 401(k) match, and healthcare contributions.