Sales Operations Manager
Role Overview
Full-time, on-site Sales Operations Manager role based in Dubai, United Arab Emirates.
Oversees and optimizes sales operations, including pipeline management, reporting, and process improvement to support revenue growth.
Key Skills for This Role
Full Job Posting
About Esdee Collective
Dubai-based bespoke furniture and interiors studio serving residential and commercial clients.
Provides tailor-made furniture and complete interior packages across the GCC and India, including turnkey and custom-sourcing projects.
Works primarily by appointment and emphasizes craftsmanship, personalized service, and distinctive design.
Role overview
Full-time, on-site Sales Operations Manager role based in Dubai, United Arab Emirates.
Oversees and optimizes sales operations, including pipeline management, reporting, and process improvement to support revenue growth.
Responsibilities
- Coordinate with sales and design teams; manage CRM data integrity and monitor performance metrics.
- Ensure smooth handoffs from initial inquiry through project delivery, streamline workflows, and improve customer experience.
- Align sales processes with bespoke service standards.
- Collaborate with leadership on forecasting, resource planning, and operational initiatives supporting expansion across the GCC and India.
Qualifications
- Strong analytical skills to interpret sales data, identify trends, and support forecasting and decision-making.
- Proficiency in operations management, process design, workflow optimization, and CRM or sales tools administration.
- Customer-satisfaction focus and experience improving client journeys in high-touch, bespoke service environments.
- Excellent communication and customer service skills for internal collaboration and professional interaction with clients and partners.
- Experience in sales operations, account management, or related roles; design, interiors, luxury goods, or project-based business experience is preferred.
- Able to work on-site in Dubai and manage multiple projects and deadlines with attention to detail and organization.
- Bachelor’s degree in Business, Management, Marketing, or a related field, or equivalent professional experience.
- Comfort with CRM platforms, spreadsheets, and basic reporting dashboards.
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