Sales Operations Manager

Overview

Candidate Profile

• Excellent verbal and written communication skills in English.
• Arabic language proficiency is highly preferred.
• Professional demeanor and presentation suitable for representing a luxury brand.
• Strong interpersonal and relationship-building skills with VIP and corporate clients.
• Ability to excel in a fast-paced, customer-focused environment.
• Proven experience in sales operations, luxury transportation, hospitality, aviation, concierge, or related premium service industries.
• Strong leadership, organizational, analytical, and problem-solving abilities.

Education

• Bachelor's Degree in Business Administration, Sales, Marketing, Hospitality Management, or a related field.
• MBA or other advanced business qualification is an advantage.
• Experience
• Minimum 5 years of experience in sales operations, business development, luxury transportation, hospitality, aviation, concierge, or premium service sectors.
• Minimum 2 years of experience in a management or leadership role.
• Demonstrated success in achieving revenue growth and managing high-value client relationships.
• Industry Knowledge
• Strong understanding of:
• Luxury chauffeur and executive transportation services
• VIP and corporate travel requirements
• Fleet management and vehicle utilization
• Airport transfers, event transportation, and private client services
• Luxury customer service standards

Sales & Business Skills

• Ability to develop and execute strategic sales plans.
• Experience managing CRM platforms such as Salesforce, HubSpot, Zoho, or similar systems.
• Strong pipeline management, forecasting, and reporting capabilities.
• Experience in contract negotiation and proposal development.
• Knowledge of pricing strategies, revenue management, and profitability analysis.

Operational Skills

• Ability to coordinate effectively between sales, dispatch, chauffeur, and customer service teams.
• Experience improving operational efficiency and service delivery standards.
• Strong analytical and reporting skills using Excel and business intelligence tools.
• Ability to manage KPIs, SLAs, and performance metrics.

Leadership Skills

• Experience leading, developing, and motivating high-performing teams.
• Strong performance management and coaching capabilities.
• Excellent decision-making and problem-solving skills.
• Ability to lead effectively in a dynamic and fast-paced environment.

Experience Working With

• Corporate executives and decision-makers
• Luxury hotels and hospitality partners
• Private aviation companies
• Corporate travel managers
• High-net-worth and ultra-high-net-worth clients

Technical Skills

• CRM software proficiency.
• Advanced Microsoft Office skills, particularly Excel and PowerPoint.
• Experience with transportation management and booking platforms.
• Data analysis, reporting, and dashboard management tools.

Preferred Qualifications

• Established network within luxury travel, hospitality, aviation, or corporate transportation sectors.
• Knowledge of private aviation and concierge services.
• Multilingual abilities.
• Strong understanding of luxury brand standards and customer expectations.

• Key Performance Indicators (KPIs)

• Revenue Growth

• New Account Acquisition

• Fleet Utilization

• Average Booking Value