Sales Operations & Customer Success Associate

Role overview

Sales operations and coordination

• Capture field-sales leads and maintain accurate customer, contact, and opportunity records in the CRM.
• Schedule customer meetings and prepare meeting briefs.
• Coordinate follow-up actions across operations and marketing.
• Prepare and send approved emails, quotations, proposals, and customer documents.
• Track opportunities, meetings, commitments, and follow-ups to ensure actions are completed.
• Track sales activity, expected volumes, pipeline value, and closing timelines.
• Prepare weekly reports identifying progress, risks, and decisions needed.

Customer success

• Manage customer communications through WhatsApp and email.
• Coordinate subscriptions, recurring orders, reorder reminders, onboarding, artwork, delivery information, and internal handovers.
• Follow up after initial deliveries, confirm satisfaction, maintain contact with existing customers, and identify retention risks.
• Support customer appreciation activities, welcome packages, and relationship milestones.

Required qualifications

• One to three years of experience in sales administration, customer service, account coordination, or a similar role.
• Strong written and spoken English and professional email and WhatsApp communication skills.
• Comfort using CRM systems, digital tools, and AI-assisted workflows.
• Proficiency in Microsoft Office or Google Workspace.
• Able to stay organized, follow through, manage multiple deadlines, and preserve detail.
• Confident coordinating across teams, proactive in completing follow-ups, and able to exercise sound judgment with customers.
• Must currently be based in Qatar.
• Arabic is advantageous but not required.

Pay

• Pay is QAR 5,000 to QAR 6,000 per month.

Work arrangement

• Work location is in person.

Application

• Submit a CV and a short note describing previous experience managing customer follow-ups, sales coordination, or recurring accounts.