Sales Operations Analyst

Role summary

Customer service and licensing

• Engage with licensees in India, MEA, Europe, and SEA on inquiries, onboarding, and vendor setup.
• Manage licensing agreements and royalty reporting processes.
• Attend in-person meetings and coordinate support for customer accounts.

Analysis and process improvement

• Partner with Finance on forecasting, revenue analysis, and payment tracking.
• Maintain accurate Salesforce and Power BI data and build BI reports for sales insights, revenue tracking, and operational KPIs.
• Help prepare sales data for quarterly business reviews for the IMEA CP leader.
• Learn licensed technologies and procedures and explore AI capabilities in CRM, contract management, and customer engagement.

Office administration

• Manage demo equipment assets and inventory, track equipment movement, and manage regional merchandising needs.
• Assist with vendor payments for outside marketing spend and arrange customer meetings and demos in the Mumbai office.
• Occasionally assist with travel arrangements for demo equipment used in launches.

Qualifications

• Bachelor’s degree in business, finance, or a related field.
• 3–5 years of experience in sales operations or a similar analytical role; entertainment or automotive experience is preferred.
• Strong proficiency in Excel, Salesforce, and data management tools.
• Working knowledge of AI-powered analytics platforms such as Power BI Copilot or equivalent.
• Excellent written and verbal English; based in the Mumbai area and able to travel.
• Able to work independently and collaboratively, handle competing priorities, and coordinate across different time zones.
• Highly organized and detail-oriented, with curiosity, willingness to learn, and an affinity for emerging digital tools.

Location and meetings

• The role is based in the Mumbai area and includes in-person meetings and customer meetings or demos in the Mumbai office.
• The role may require travel, including occasional travel arrangements for product launches.

Regional coverage

• Time allocation: 50% IMEA and SEA support, 25% Europe support, and 25% office administration.