Sales - Membership Consultant

Role overview

Sales responsibilities

• Execute the sales journey from lead generation through conversion and onboarding.
• Achieve individual and team targets for memberships and ancillary products.
• Tailor membership, service, and offer solutions to member needs using product knowledge.
• Apply needs discovery, objection handling, and closing techniques.
• Generate leads through club engagement, local outreach, partnerships, community activation, events, and networking.
• Deliver personalised club tours and promote campaigns, offers, and promotions.
• Maintain accurate CRM records, follow sales processes and cadence, and follow up leads and enquiries.
• Manage the sales pipeline and performance end-to-end, supporting retention through handovers and relationships.

Member experience and club standards

• Create welcoming, friendly, and professional interactions and proactively help members solve problems.
• Support teammates and contribute to a positive team culture; communicate clearly and respectfully.
• Follow club processes and safety requirements, complete tasks accurately and on time, and maintain a clean, safe environment.
• Be reliable and organised, raise issues early, and contribute to a seamless member journey.
• Promote revenue and retention, products and services, and efficient club operations.

Candidate requirements

• More than one year of relevant experience.
• Flexibility to work a non-traditional schedule.
• Relevant experience with a high-profile consumer brand and delivering sales targets and commercial outcomes.
• Confidence applying sales techniques, building relationships, and generating demand in and out of the club.
• Fitness, health, or lifestyle industry experience is a bonus.