Sales & Member Support Executive

Position overview

Sales and business development

• Identify potential members and prospects through market research and lead generation.
• Conduct sales presentations and product demonstrations.
• Maintain existing client relationships to encourage loyalty and repeat business.
• Negotiate and close sales to meet or exceed targets and revenue goals.
• Collaborate with the sales team on strategies to expand the client base and market share.

Member support and relationships

• Serve as the primary member contact, respond to inquiries, and provide prompt and accurate solutions.
• Handle escalations, resolve conflicts, anticipate member needs, and proactively provide support.
• Conduct regular member check-ins and follow-ups to assess satisfaction and identify upselling opportunities.
• Invite members to club-exclusive and partner-supported events and business delegations, and collect RSVPs.
• Assist with planning and organizing events.

Product knowledge and collaboration

• Learn the company's products and services, features, and competitive advantages.
• Stay current on industry trends, market changes, and competitor activity to address client queries and position offerings.
• Work with marketing and product teams to share client feedback, identify customer needs, and contribute to product enhancements.
• Coordinate with internal teams to support order processing, delivery, and client onboarding.

Requirements

• Bachelor's degree in Business, Marketing, or a related field.
• Three years of sales experience and three years of member-support experience.
• Sales and client-support experience, preferably in a B2B environment.
• Strong interpersonal and communication skills, negotiation ability, and customer-focused approach.
• Familiarity with sales tools for tracking customer interactions and event-organizing skills.
• Problem-solving ability, tact, diplomacy, self-motivation, initiative, and a results-driven approach.
• Ability to adapt to a fast-paced and evolving work environment.

Work schedule

• Full-time role with a stated schedule of 40 hours across five days per week.
• A six-month probation period is stated.

Compensation

• Pay is AED 4,000–5,000 per month; compensation is also described as subject to discussion during interview.