Sales Manager
Role Overview
The posting title is Sales Manager, while the description presents the role as a Team Leader supporting junior sales and telemarketing advisors.
The role works alongside an experienced Team Leader and reports to the Sales Manager.
This is a hands-on leadership position focused on coaching, day-to-day performance, and sales results.
Key Skills for This Role
Full Job Posting
Role overview
The posting title is Sales Manager, while the description presents the role as a Team Leader supporting junior sales and telemarketing advisors.
The role works alongside an experienced Team Leader and reports to the Sales Manager.
This is a hands-on leadership position focused on coaching, day-to-day performance, and sales results.
Key responsibilities
- Deliver sales and cross-sell targets; monitor dialler performance and agent productivity.
- Evaluate calls for script adherence and effective handling; coach agents to improve quality and conversion.
- Support agent queries, plan incentives and promotions, and monitor attendance and shift adherence.
- Host daily briefings and regular one-to-ones; collaborate with HR on staffing issues.
- Create team rotas, maintain coverage, and lead by example.
Required experience and skills
- Proven sales performance and experience leading or mentoring teams.
- Three years of management experience and four years of contact-centre management experience.
- Ability to motivate a team, use performance data, provide coaching, and communicate effectively.
- Organised, dependable, approachable, and skilled in people management.
- English is required.
Desirable experience
- Call-centre or outbound sales leadership experience is desirable.
- Dialler systems and lead-generation strategy experience are desirable.
- Warranty, insurance, or automotive sales knowledge is desirable.
Pay
- The posting lists a base salary of £38,000 and an on-target earnings range up to £50,000 per year.
- The description also gives a £38,000–£40,000 base range with realistic £50,000 OTE.
Hours and employment
- Full-time position.
- Monday to Friday, 9 a.m. to 6 p.m., plus one Saturday in every four from 9 a.m. to 4 p.m.; on-call availability may be required.
Work arrangement
- Office-based in Reading; Saturday shifts are in-office.
- The posting specifies work in person.
Benefits
- Benefits include 22 days of holiday plus bank holidays, company pension, onsite parking, company events, training, mentoring, and growth opportunities.
- The role includes a performance-based bonus structure.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career