Sales Manager - Jeddah
Role Overview
Lead hotel sales activities and drive rooms, groups, meetings, and events business across assigned market segments.
Manage key accounts, develop new business, guide the sales team, and deliver revenue, room-night, ADR, and commercial targets.
Key Skills for This Role
Full Job Posting
Purpose and Overview
Lead hotel sales activities and drive rooms, groups, meetings, and events business across assigned market segments.
Manage key accounts, develop new business, guide the sales team, and deliver revenue, room-night, ADR, and commercial targets.
Revenue and Commercial Accountabilities
- Achieve monthly and annual hotel and segment revenue targets in line with the approved budget, business plan, and commercial strategy.
- Achieve room-night targets and drive profitable business from assigned segments and accounts.
- Monitor team and account production against revenue, room-night, ADR, and activity targets and implement corrective action.
- Maximize revenue from rooms, groups, meetings, events, and other hotel services through selling and cross-selling.
- Develop new revenue-generating accounts and grow existing key-account production and market share.
- Ensure negotiated rates, corporate agreements, and commercial offers follow approved pricing and authorization guidelines.
Client and Business Development
- Build professional relationships with existing and potential clients through sales calls, client visits, telemarketing, and follow-ups.
- Conduct physical sales calls and client visits, ensuring each activity is planned, recorded, and followed up.
- Identify new business opportunities and strengthen account relationships.
- Recommend suitable hotel products, services, rates, and solutions based on client requirements.
- Conduct hotel site inspections and presentations and follow up on inquiries, proposals, contracts, and opportunities.
- Coordinate with internal departments to communicate and deliver confirmed client requirements.
- Handle client feedback and concerns professionally and escalate matters when necessary.
Partners and Team Leadership
- Maintain relationships with corporates, travel agencies, DMCs, event organizers, corporate travel partners, and other business partners.
- Represent the hotel at exhibitions, trade events, networking opportunities, sales blitzes, and roadshows.
- Coach and support Sales Executives through joint calls, account planning, performance reviews, training, and on-the-job development.
- Lead daily sales meetings and team briefings after alignment with the Director of Sales.
- Share market intelligence, competitor information, client feedback, and business opportunities with the commercial team.
Processes, Reporting, and Compliance
- Develop new business through prospecting, market research, sales calls, telemarketing, networking, and lead generation.
- Conduct competitor surveys and market intelligence covering competitor activities, rates, trends, events, projects, and opportunities.
- Maintain accurate daily sales reporting for activities, visits, telemarketing, leads, follow-ups, and account updates.
- Prepare weekly and monthly performance reports and presentations covering targets, production, pipeline, intelligence, challenges, and action plans.
- Maintain accurate client profiles, account production, sales activities, proposals, agreements, and related information in hotel systems.
- Ensure market segmentation, rate codes, documentation, and sales practices comply with approved commercial guidelines.
Qualifications and Capabilities
- A bachelor’s degree in marketing, promotions, advertising sales, or business administration is preferred.
- Proven experience as a Sales Executive or in a relevant role.
- Proficiency in English and Arabic.
- Good knowledge of MS Office.
- Strong communication, presentation, client relationship management, negotiation, prospecting, business development, and organizational skills.
Role Reporting
The role reports to the HOD - Director of Sales and belongs to the Hotel Sales and Marketing department.
The position is titled Sales Manager, with the Arabic title مدير مبيعات.
Performance Indicators
KPIs include revenue achievement, room-night production, ADR, new-account acquisition, client retention, sales activities, lead conversion, upselling, competitor surveys, market intelligence, reporting, and CRM accuracy.
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