Sales Manager – Groups

About Fairmont The Palm

Responsibilities

• Meet monthly, quarterly, and yearly sales objectives.
• Solicit group and banquet business through preparation and execution of action plans.
• Prepare group quotes based on the pricing strategy and confirm business through written contracts.
• Manage RFP inquiries through Lanyon, Cvent, and Meeting Broker platforms.
• Maintain account, contact, activity, and business details in Anais.
• Coordinate with Catering and Conference Services to ensure contracted details are delivered and guests are satisfied.
• Prepare weekly, monthly, quarterly, and annual reports as required.
• Balance operational, administrative, and team needs and follow departmental policies and procedures.

Qualifications

• Previous five-star hotel sales experience is required.
• Established contacts with local DMCs and corporate accounts are required; international group experience is a plus.
• Computer literacy in Microsoft Windows applications and/or relevant computer applications is required.
• A university or college degree in a related discipline is preferred.
• Excellent written and verbal communication skills are required.
• Strong interpersonal and problem-solving abilities are required.
• Ability to focus on guest needs and remain calm and courteous is required.
• Accountability and reliability are expected.