Sales Head - Branch
Role Overview
Oversee branch business development, sales, customer relationship management, and support for collection activities across assigned branches.
Focus on customer management, sales performance, operational efficiency, customer satisfaction, and business growth through cross-functional coordination.
Key Skills for This Role
Full Job Posting
Role overview
Oversee branch business development, sales, customer relationship management, and support for collection activities across assigned branches.
Focus on customer management, sales performance, operational efficiency, customer satisfaction, and business growth through cross-functional coordination.
Duties and responsibilities
- Monitor branch reports and system data, and improve sales, customer retention, customer satisfaction, and business performance.
- Maintain complete, classified, and updated customer data across Web, App, and Middleware modules; monitor system usage, connectivity, data flow, and timely updates.
- Own assigned branch issues and coordinate with Operations, Sales, Inventory, Purchase, Accounts, Logistics, and department heads to resolve them.
- Coordinate resolution of branch stock issues with Inventory and delivery and transportation issues with Logistics.
- Assess customer accounts and consult Finance on credit extensions; monitor payment terms and outstanding balances.
- Manage team targets and monthly KPIs, improve team performance, and prepare monthly and yearly reports for departments and management.
- Coordinate with Marketing to increase sales and market coverage; coordinate sales teams to meet branch targets.
- Contact existing customers, address inquiries, complaints, and service issues, and ensure customer concerns are resolved satisfactorily.
Qualifications
- Minimum bachelor's degree in Business Administration, Marketing, or Commerce.
- At least 8 years of sales and marketing experience, including 3 years in a managerial role.
- Valid UAE driving license.
- MBA in Marketing or Sales Management preferred.
- Sales management or customer relationship management certification preferred.
- Automotive spare parts, trading, or multi-branch retail distribution experience preferred.
Skills
- ERP sales, inventory, and receivables modules; advanced MS Excel and sales performance reporting.
- Vehicle spare-parts and brand-range product knowledge.
- Customer relationship management, negotiation, complaint handling, credit assessment, and receivables control.
- Leadership, team coordination, branch performance management, commercial judgment, integrity, and confidentiality.
Schedule and employment
- Full-time, permanent position.
- Six days per week; standard trading-industry hours, with extended hours during month-end, target closing, and branch launches.
Workplace and scope
- Work location is in person.
- Responsibilities cover assigned branches and territories.
Pay
- AED 4,500–5,000 per month.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career