Sales Executive

Job description

Role Overview

Key Responsibilities

• Manage a pre-determined number of key accounts and prospects to ensure maximum production and meet set targets.
• Maintain valid call objectives and relevant action plans for each key account/prospect, ensuring timely follow-up.
• Prospect new accounts for Sofitel Al Khobar the Corniche and other Sofitel Luxury Hotels worldwide, following the sales process to convert them into producing accounts.
• Ensure all accounts are properly updated in Opera, maintaining up-to-date activity and rate information.
• Action group and event inquiries, ensuring accurate handover to the Inspired Meeting team for follow-up.
• Support the Sales Co-ordinator in carrying out their roles effectively, such as ensuring sufficient sales kits are available.
• Communicate client requirements accurately and timely to all internal departments to ensure superior guest service.
• Ensure accurate follow-up and communication internally to reservations and accounting departments, and confirmation to clients.
• Maintain accurate rate sheets at all times and communicate any obstacles to completing action plans to the ADOS/DOSM.
• Arrange and manage familiarization/educational trips in line with business needs.
• Respond within 24 hours to group/banqueting requests, checking space/rates in Opera and communicating to the Inspired Meeting Manager for further follow-up.
• General Duties and Professional Conduct
• Report for duty punctually, wearing the correct uniform and name tag, and maintain a high standard of personal appearance and hygiene.
• Provide friendly, courteous, and professional service at all times.
• Maintain good working relationships with colleagues and all other departments.
• Adhere to the hotel’s rules and regulations, including policies and procedures relating to Fire, Hygiene, Health, and Safety.
• Comply with local legislation as required.
• Be flexible and extend job duties to carry out any other reasonable responsibilities within job capability as assigned, including redeployment if required to meet business demands and guest service needs.
• Attend training and meetings as and when required.

Qualifications and Experience

• 2-5 years of relevant experience in sales.
• Ability to manage key accounts and prospect new business effectively.
• Proficiency in using Opera for account management and rate information.
• Strong communication skills for internal and external coordination.

Work Environment

• This full-time position is based in Al Khobar, Al Corniche, Eastern, Saudi Arabia, within a hotel that is part of the Accor network. The role operates in a dynamic environment focused on delivering positive and memorable impacts for customers, colleagues, and the planet, embodying responsible hospitality.