indeed
Sales Executive
HOME HUB LLC
Abu Dhabi, UAE
Full-time
Mid-Senior
Onsite
AED 3,000 - 3,500/month
Discovered 3 days ago
E-commerce operationsOrder processing and fulfillmentDelivery scheduling and trackingAfter-sales customer supportReturns, exchanges, refunds, and warranty claimsSupplier coordination
Role Overview
KLEYL, a UAE e-commerce furniture and home décor brand, seeks an organized, customer-focused After-Sales & Order Fulfillment Coordinator.
The role manages customer orders, delivery coordination, and after-sales inquiries from order confirmation through final delivery.
Key Skills for This Role
E-commerce operationsOrder processing and fulfillmentDelivery scheduling and trackingAfter-sales customer supportReturns, exchanges, refunds, and warranty claimsSupplier coordination
Full Job Posting
Role overview
KLEYL, a UAE e-commerce furniture and home décor brand, seeks an organized, customer-focused After-Sales & Order Fulfillment Coordinator.
The role manages customer orders, delivery coordination, and after-sales inquiries from order confirmation through final delivery.
Order processing and fulfillment
- Manage website and other-channel customer orders; confirm order details, product availability, pricing, and delivery schedules.
- Coordinate with suppliers, warehouses, and logistics partners to fulfill orders on time.
- Track orders through dispatch and delivery, update order and customer details in the e-commerce system, and follow up on pending or delayed orders.
Customer support and coordination
- Handle customer inquiries, complaints, and after-sales requests; coordinate returns, exchanges, refunds, replacements, and warranty claims under company policies.
- Follow up with suppliers about damaged, defective, or incorrect products and provide customers with order and delivery updates.
- Coordinate supplier stock and delivery timelines and schedule deliveries with delivery and installation teams.
- Maintain supplier communication records and follow up on supplier commitments and delivery issues.
Reporting and administration
- Maintain order tracking and after-sales service records and prepare daily and weekly reports on orders, deliveries, pending shipments, returns, and complaints.
- Monitor unresolved cases and ensure timely follow-up.
- Coordinate with accounts on payment confirmations, refunds, and outstanding balances.
- Support management in improving order fulfillment and customer service procedures.
Requirements
- At least 2–3 years of experience in e-commerce operations, order fulfillment, customer service, or logistics coordination is required.
- Previous UAE experience is preferred; experience in furniture, home décor, retail, or online shopping is advantageous.
- Knowledge of order processing, delivery scheduling, and after-sales procedures is required.
- Proficiency in Microsoft Excel, email, and e-commerce management systems is required; Magento or a similar platform is advantageous.
- Excellent English communication is required; Arabic is an added advantage.
- Strong organization, multitasking, problem-solving, professional complaint handling, and coordination skills are required.
Compensation and benefits
- Salary is AED 3,000–3,500 per month.
- Benefits are provided as per UAE Labour Law.
Workplace and employment
- Work location is in person.
- Employment type is full-time.
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