Sales Engineer (Midwest)

Your Responsibilities

• Provides technical sales support to the Sales Team by actively participating in all aspects of the sales cycle, including product demonstrations.
• Answers prospective customer questions and fully conveys the technical capacities of our platform.
• Builds and maintains software demonstration environments per specifications.
• Employs a consultative approach to better understand and address prospective customers’ pain points.
• Works with Customer Success to field and address technical support questions from existing customers as needed.
• Collaborates cross-functionally with Engineering and Product to stay abreast of all platform-specific changes and resolve customer issues.
• Is aware of our product roadmap, our hardware products, and new feature rollouts.
• Serves as the company’s SME on platform-specific features and functionalities.
• Leads all product-specific support and training internally.
• Onboard all newly hired Sales and Customer Success Reps onto the platform.
• Certifies and signs off on all internal training programs once complete.
• Collaborates with Marketing to revise technical presentations and materials.
• Evaluate our current Sales and Customer Success strategies, recommending adjustments when needed.
• Liaises with Executive Leadership on internal training, strategy, and product roadmap.
• Works on ad hoc reporting as needed.
• Assists with maintaining Salesforce and HubSpot databases.

Qualifications

• 5+ years’ experience in a Sales Engineer or pre-sales role.
• 5+ years’ experience providing technical support within a SaaS environment.
• Experience working within construction technology or the construction industry is an absolute plus.
• Experience working in a technical, production-driven environment.
• Bachelor’s Degree in Business, Marketing, Computer Science, or a related field is preferred.
• Strong experience with Salesforce, Help Scout, HubSpot, or similar programs preferred.
• A self-motivated and adaptable person with a strong service orientation and a “do what it takes” attitude.
• Strong, active analytical curiosity and creativity, as well as flexible critical thinking and problem-solving abilities.
• Solid computer skills (Microsoft Office, Excel, PowerPoint, etc.).
• Ability to flexibly travel 50% as business dictates.
• Ability to prioritize and multitask in a fast-paced environment.
• Positive attitude with a strong desire to learn and stay abreast of changes to our platform.

Benefits, Perks, & Additional Information:

Additional information