Sales Engineer-Aftermarket services

About Gradiant

Responsibilities

• Maintain regular communication and strengthen relationships with existing clients
• Research and identify potential clients for spares, consumables and aftermarket services (Repairs and refurbishment jobs, Annual maintenance contracts and Operation and Maintenance contracts)
• Work with the Sales Director and Marketing Manager to execute campaigns and promote the sales
• Generate opportunities and enquiries leading to an increasing pipeline.
• Achieve agreed sales and profit targets.
• Provide weekly reports on potential sales, market information, clients and leads.
• Promptly and professionally respond to all enquiries / service requests and complaints.
• Close sales with clients, in line with approved margin and pricing policy.
• Liaise with the Projects, Production & Service Manager to ensure delivery commitments related to materials and services are correct and in line with the requirements of the customers.
• Collect feedback from clients on customer satisfaction levels and take appropriate action.
• Analyse trends, performance and drive improvements and growth in this segment

After Sales Services

• Follow up with all clients to ensure client satisfaction on products and service quality and prompt payment of accounts receivables.
• Prepare maintenance reports and submit to the clients periodically as required.
• Obtain and analyze client feedback and promptly act upon any dissatisfaction to initiate preventive action to resolve the complaint.

General

• Strive to achieve quality & business objectives.
• Work within the IMS system.
• Complete all required documentation as per ISO procedures
• Any other duties as may be agreed from time to time with Sales Director
• No direct responsibility.
• Works in close coordination with service engineers and technicians to deliver excellent customer service.

Requirements

• **Highest level of personal integrity and standing.**
• Highly self motivated with a positive work ethic.
• Bachelors Degree (preferably in Engineering) from an accredited university.
• **Valid UAE driving license essential.**
• Experience
• **Previous sales experience in high value industrial equipment/ machinery/ technical products in desalination/ marine/ oil & gas industry would be an advantage.**
• 4 to 6 years of sales experience
• Target driven, highly motivated, positive attitude and with excellent presentation & communication skills.
• Very organised and highly numerate.
• Excellent spoken and written English & Arabic language skills.
• Team Player.
• Natural sales abilities and good sales techniques.
• Ideally with strong networking experience in the Marine and Oil & Gas industries.
• Gradiant is an equal opportunity employer.
• Qualified applicants will be considered without regard to race, color, religion, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

Job Type: Permanent

Language

• Arabic (Required)