Sales Enablement Manager
Role Overview
SysAid is building an AI-first enablement engine for its global sales and customer success organization.
The Sales Enablement Manager will shape how sellers learn, prepare, engage, and close, reporting to the revenue leader and partnering across Sales, Customer Success, Marketing, Product, and Revenue Operations.
Key Skills for This Role
Full Job Posting
The role
SysAid is building an AI-first enablement engine for its global sales and customer success organization.
The Sales Enablement Manager will shape how sellers learn, prepare, engage, and close, reporting to the revenue leader and partnering across Sales, Customer Success, Marketing, Product, and Revenue Operations.
Enablement strategy and AI workflows
- Own global enablement strategy, revenue-aligned roadmaps, readiness plans, seller development, product launch readiness, and sales methodology and coaching standards.
- Design AI-enabled onboarding, coaching, call review, deal preparation, and content generation using Claude and connected agents.
- Use Gong call data and Salesforce outcomes to identify effective seller behaviors and deliver coaching at the point of need.
- Build and govern AI workflows for messaging, account research, outreach, and objection handling; define prompts, agents, and guardrails.
Messaging, impact, and technology
- Own buyer-journey messaging and sales content, maintaining a current source of truth and directing sales kick-off and quarterly meeting storylines.
- Define enablement KPIs, analyze performance using Snowflake, Salesforce, Gong, and Revenue Operations data, and report findings to executive leadership.
- Own and evolve the enablement stack, evaluate tools and AI capabilities, and drive seller training and adoption.
AI-first working approach and outcomes
- Default to AI for content, training design, call analysis, research, and reporting while applying human judgment where it adds value.
- Build, test, and improve agentic enablement workflows and measure accuracy, adoption, and business results.
- Teach the global sales organization to use AI through playbooks, live examples, and demonstrated results.
- Build the AI-first enablement program and improve ramp time, win rates, sales cycles, seller confidence, and retention.
Required experience
- At least 5 years in a high-performance B2B technology sales organization in sales, enablement, or learning and development, including 3 years as a quota-carrying direct-to-market individual contributor.
- Hands-on AI and LLM workflow-building experience, including tools such as Claude, agents, or MCP-style integrations.
- Proven experience building and improving a measurable sales enablement program and deep knowledge of sales processes and coaching.
- Experience with a modern GTM stack such as Salesforce and Gong, content and learning management systems, and data-driven decision-making.
- Excellent communication and presentation skills. SDR or BDR experience is a plus.
Location and schedule
- Must be based in or willing to relocate to Toronto and work in the Liberty Village office four days per week.
Benefits
- Competitive compensation, medical, vision, dental, RRSP, life and disability insurance, gender-neutral parental leave, and an option plan from day one.
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