Sales Effectiveness Analyst

Objective

Key Responsibilities

• Run weekly and monthly data quality checks in Salesforce using defined processes,
• tools, and quality standards.
• Flag incomplete, outdated, or incorrect records and notify relevant team members to
• take corrective action and track data gaps to the commercial change manager monthly
• Support the Commercial Change Manager in documenting recurring data issues and
• compliance trends.
• Follow up with sales and client management teams to ensure data entry standards and
• required fields are completed as per defined SOPs
• Assist in maintaining logs for audit purposes, ensuring all corrections and follow-ups are
• traceable and may conduct training for commercial teams on QA requirements
• Keep internal QA trackers and reports up to date, ensuring visibility of key data
• compliance metrics.
• Escalate any persistent issues or system usage gaps to the Commercial Change
• Manager.
• Support the creation, documentation, and maintenance of policies and procedures
• related to sales effectiveness.
• Ensure accurate and timely updates in the organization’s knowledge exchange
• platforms.
• Collaborate with stakeholders to standardize processes and promote best practices
• across markets.

Skills And Experience

• Bachelor’s degree in a relevant field is preferred
• 1 – 2 years of experience in a support or admin role involving CRM system, operations, or
• quality control
• Familiarity with Salesforce or other CRM platforms; strong willingness to learn if new to
• the system.
• Strong understanding of sales processes, metrics, and quality standards.
• Proficiency in CRM systems and data analysis tools (e.g., Salesforce, Excel).
• Detail-oriented with a strong sense of accountability and Excellent communication and
• organizational skills.
• Ability to work independently and as part of a team.

Key Competencies

• Attention to detail and accuracy in data and documentation.
• Process compliance and follow-up.
• Effective communication and stakeholder coordination.
• Intermediate Excel and CRM proficiency.
• Accountability and ownership of tasks.
• Adaptability and willingness to learn.
• Knowledge of quality standards (ISO 9001:2015 is a plus).

About Cigna Healthcare