Sales Development Representative (Inbound)

Job description

Job requirements

• Passionate about helping businesses solve real problems.
• An excellent communicator with strong written and verbal communication skills.
• Naturally curious and enjoys asking thoughtful questions.
• Organised, proactive and able to manage multiple conversations simultaneously.
• Commercially minded with a strong interest in building a career in SaaS sales.
• Comfortable learning new technology and explaining complex concepts simply.
• A collaborative team player who enjoys working across Sales and Marketing.
• Adaptable, resilient and energised by a fast-paced, high-growth environment.
• Experience in inbound sales, lead qualification, customer-facing support or SDR/BDR roles.
• Experience working in SaaS or another technology company.
• Experience using Salesforce, HubSpot or similar CRM platforms.
• Experience with live chat platforms or sales engagement tools.
• Knowledge of HR technology or HR processes.

Job responsibilities

• Respond promptly to inbound enquiries via phone and email.
• Qualify prospects through consultative conversations to understand business needs, priorities and buying readiness.
• Schedule high-quality discovery meetings with Account Executives, ensuring an exceptional first experience with HiBob.
• Help prospects understand how Bob addresses their business challenges.
• Answer initial product and commercial questions, recommend relevant resources, and engage specialist teams when needed.
• Maintain accurate CRM records and manage inbound opportunities effectively.
• Follow up consistently to maximise conversion and re-engage qualified leads showing renewed interest.
• Partner with Marketing and Account Executives to improve lead quality, ensure seamless handovers and deliver a great customer experience.
• Share customer insights to strengthen messaging, campaigns and sales processes while contributing to continuous improvement.

Job benefits

• Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)
• Hybrid working from day 1
• Work from home allowance - to get your home office set up! £200-300
• Bob Balance days - we have an additional 4 company-wide days off per year, taking place in January, April, July & October
• 2 Social Impact days per year for volunteering
• Company share options plan - every employee can eventually become a shareHolder
• Cash allowance for health insurance
• Annual vision allowance, £200
• Travel support (cycle scheme and season ticket loans)
• Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme
• Pension scheme auto-enrolment from day 1
• Fun company and team social events (locally and virtually with our global teams)
• We love birthdays - take the day off and receive a special gift