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Sales & Customer Relations Supervisor
Future Fun Trading Company - شركة مستقبل المرح التجارية
Khobar, KSA
Full-time
Mid-Senior
Onsite
Discovered 3 days ago
CRM systemsCustomer relationship managementB2B account managementCustomer data analysisPerformance reportingKPI development and tracking
Key Skills for This Role
CRM systemsCustomer relationship managementB2B account managementCustomer data analysisPerformance reportingKPI development and tracking
Full Job Posting
Key Responsibilities
- Develop and implement CRM strategies to enhance customer satisfaction, loyalty, and retention.
- Manage and strengthen B2B corporate relationships, key accounts, and long-term business partnerships.
- Monitor customer feedback, analyze customer behavior, and identify opportunities to improve the customer experience.
- Establish and track KPIs to measure CRM performance, customer satisfaction, and service quality.
- Oversee customer inquiries, complaints, and escalations, ensuring timely and effective resolution.
- Identify opportunities to improve CRM processes through digital tools, automation, and workflow optimization.
- Lead VIP customer relationship programs and develop personalized engagement initiatives.
- Collaborate with Sales, Marketing, and Operations teams to ensure a seamless customer journey.
- Prepare and analyze CRM performance reports and provide actionable recommendations to management.
- Support customer retention, business growth, and revenue generation through effective relationship management.
- Lead and guide the customer relations team to ensure high service standards and operational efficiency.
- Align CRM initiatives with the company's overall business objectives and customer experience strategy.
Required Qualifications & Skills
- Proven experience in CRM, customer relationship management, or customer experience.
- Strong experience in B2B account management and corporate client relations.
- Excellent communication, negotiation, and problem-solving skills.
- Experience in CRM systems, customer data analysis, and performance reporting.
- Strong leadership skills and the ability to collaborate across departments.
- Ability to develop strategies that improve customer satisfaction, retention, and business performance.
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