Sales Coordinator ( Female )

Job Overview

Key Responsibilities

• Meet and exceed sales targets through walk-in customers, leads, referrals, and outbound calls.
• Generate new business opportunities through corporate visits, networking, and client referrals.
• Respond promptly to customer inquiries via phone, email, WhatsApp, and in-person meetings.
• Understand client requirements and recommend suitable cleaning and facility service solutions.
• Prepare and follow up on quotations, proposals, service agreements, and contracts.
• Coordinate with operations and administration teams to ensure smooth service delivery and client onboarding.
• Coordinate with drivers and field staff to ensure timely deployment and service delivery to clients.
• Monitor daily staff scheduling and ensure cleaners and service personnel are assigned and delivered to customer locations on time.
• Maintain regular communication with customers regarding service schedules, updates, and confirmations.
• Conduct post-service follow-ups with clients to gather feedback, address concerns, and ensure customer satisfaction.
• Coordinate with operations teams to resolve service issues and ensure smooth service execution.
• Build and maintain strong relationships with existing and prospective clients.
• Maintain accurate records of leads, sales activities, customer interactions, and contract renewals.
• Prepare daily, weekly, and monthly sales performance reports and customer feedback reports.
• Support marketing initiatives, promotional campaigns, and business development activities.
• Develop a strong understanding of the UAE cleaning services market, customer requirements, and industry trends.
• Ensure seamless coordination between sales, operations, and customers to provide an excellent client experience.
• Ensure high client retention through exceptional customer service and after-sales support.

Requirements

• Bachelor’s degree or Diploma in Business Administration, Marketing, or a related field.
• Minimum 1–3 years of experience in sales coordination, customer service, cleaning services, facilities management, or a related service industry in the UAE.
• Strong communication, negotiation, and interpersonal skills.
• Proficiency in Microsoft Office applications and CRM systems.
• Ability to work in a target-driven environment and manage multiple tasks simultaneously.
• Knowledge of the UAE market and customer service standards.
• Fluency in English is required; Arabic is an advantage.
• UAE driving license is preferred.
• Pay: From AED4,000.00 per month