Sales Coordinator cum Receptionist

Overview

Sales Coordination

• Support the sales team with quotations, proposals, order processing, and follow-ups to help drive conversions and maintain pipeline momentum.
• Coordinate with clients, suppliers, and internal teams to ensure smooth order fulfillment and timely delivery.
• Maintain and update the CRM or sales tracker with accurate customer information, inquiry status, and deal progress.
• Follow up on outstanding leads, pending payments, and customer inquiries to ensure nothing falls through the cracks.
• Prepare basic sales reports, summaries, and documentation as requested by the sales team or management.

Phone Handling & Communication

• Answer and manage a high volume of incoming calls professionally, routing them to the right person or department without delay.
• Handle customer, supplier, and vendor inquiries efficiently — providing accurate information or escalating where needed.
• Make outbound calls for lead follow-ups, appointment confirmations, and coordination as directed by the sales team.
• Ensure all messages are accurately recorded and actioned in a timely manner.

Front Desk & Visitor Management

• Greet and welcome visitors, ensuring a positive first impression of the company.
• Maintain a professional and tidy reception area at all times.
• Manage incoming and outgoing mail, couriers, and deliveries — ensuring items are logged and distributed accurately.

Administrative Support

• Perform data entry, maintain organized records, and support document management across sales and operations.
• Monitor and replenish office supplies, coordinating with vendors as needed.
• Assist with scheduling meetings, appointments, and internal coordination for management and the sales team.

Required Skills

• Strong verbal communication and a confident, professional telephone manner.
• Prior experience in a sales support, coordination, or customer-facing role is an advantage.
• Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable with basic CRM or tracking tools.
• Highly organized with strong attention to detail and the ability to multitask.
• Self-motivated, reliable, and capable of working independently with minimal supervision.

Working Conditions

• Office-based, full-time position.
• Standard business hours.
• Immediate joiners preferred.

Job Type: Full-time

Education

• High school or equivalent (Preferred)

Experience

• Sales / Reception : 1 year (Preferred)