Sales Consultant
Key Skills for This Role
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Sales performance
- Achieve assigned monthly vehicle-unit sales targets; vehicle sales are the primary responsibility.
- Meet sales targets related to accessories per unit.
- Achieve quarterly non-financial KPIs set by management.
Sales process
- Generate monthly outdoor appointments with prospective customers using telephone, web, CRM, and social media platforms.
- Convert phone and digital leads into showroom walk-ins.
- Contact web leads within two hours and CRM leads within four hours.
- Offer and conduct vehicle test drives, highlighting features and driving performance.
- Provide trade-in appraisals to customers interested in exchanging their vehicles.
- Request a sales-manager second facing with detailed customer and vehicle requirement information.
Customer satisfaction and product knowledge
- Deliver a complete, seamless sales process throughout the vehicle purchase journey.
- Follow customer-handling standards in walk-in, telephone, and email interactions, including mystery-shopping evaluations.
- Demonstrate knowledge of product features, advantages, benefits, new vehicle technologies, and unique selling points in quarterly tests.
Education and experience
- Diploma or equivalent in a related field.
- 2–3 years of sales experience in the automobile industry or a related industry.
Competencies and languages
- Proficiency in MS Office and computer literacy.
- Fair knowledge and use of social media platforms such as Facebook, LinkedIn, Twitter, and Instagram.
- Proficiency in English.
- Arabic is a plus.
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