Sales & Business Development Manager
Role Overview
Lead commercial growth for Alain Ducasse Chocolate Paris in Riyadh and across Saudi Arabia.
Develop strong B2C and B2B relationships while protecting the brand's exceptional standards.
Turn craftsmanship, hospitality, and meaningful partnerships into sustainable results.
Key Skills for This Role
Full Job Posting
Job Purpose
Lead commercial growth for Alain Ducasse Chocolate Paris in Riyadh and across Saudi Arabia.
Develop strong B2C and B2B relationships while protecting the brand's exceptional standards.
Turn craftsmanship, hospitality, and meaningful partnerships into sustainable results.
Business Development & Partnerships
- Proactively identify, approach, and develop corporate gifting and partnership opportunities with businesses, luxury hotels, embassies, government entities, event planners, premium brands, and VIP clients.
- Own the sales process from prospecting, meetings and tailored proposals through negotiation, conversion, fulfilment coordination, and after-sales follow-up.
- Develop key accounts, repeat gifting programmes, seasonal campaigns, and a well-qualified sales pipeline.
Commercial Leadership
- Develop commercial plans, budgets, forecasts, and sales targets, monitor revenue, margins, conversion, average transaction value, and profitability.
- Maintain accurate CRM records, account plans, pipeline reports, and sales forecasts; identify new channels and growth opportunities.
- Coordinate with production, coordination, marketing, and finance to deliver orders accurately and profitably.
Luxury Experience & Brand Stewardship
- Champion outstanding boutique and café guest experiences, product storytelling, merchandising, and premium gifting presentation.
- Build trusted relationships with clients and ensure discreet, personalized handling of VIP and corporate requirements.
- Partner with marketing and Alain Ducasse stakeholders on launches, events, and brand-aligned activations.
Team Leadership
- Coach and inspire customer-facing colleagues on product knowledge, relationship-building, and sales execution.
- Work with the Café & Retail Manager to align daily operations with commercial priorities.
Key Performance Indicators
Revenue and gross margin against approved targets.
Qualified B2B pipeline, conversion, and new accounts.
Corporate gifting and repeat-account revenue.
Customer retention, brand standards, and team performance.
Qualifications & Certifications
- Relevant qualifications in business, hospitality or retail are advantageous; equivalent proven commercial experience may be considered.
- Sales Management, Negotiation, or CRM certifications are an advantage.
Experience & Language
- 5-7+ years in luxury retail, premium hospitality, gourmet food, or comparable sectors, with proven B2B/key-account sales and management experience.
- Proven experience in B2B sales, key account management, business development, negotiation, sales forecasting, and revenue target achievement.
- Arabic essential, professional English required.
- French preferred.
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