Sales Associate - Optical Specialist - Part Time

Role overview

Customer experience

• Deliver warm, confident, and personalized service at every stage of the visit.
• Guide customers through eyewear selection, final fitting, and product education.
• Help customers leave confident in their eyewear and overall experience.

Clinical and store flow

• Assist with patient flow and pre-exam screenings to support optometrists.
• Help ensure smooth transitions between examination, finishing, and pickup.
• Serve as a calm and knowledgeable presence throughout the customer journey.

Finishing and quality

• Perform final adjustments, inspections, and quality checks on eyewear.
• Ensure eyewear meets standards for fit, function, and presentation.
• Prepare orders for pickup and deliver polished handoffs.

Operations and brand standards

• Support order entry, tracking, and timely completion.
• Maintain organized, clean, and efficient finishing and retail areas.
• Identify and proactively resolve quality or service issues.
• Uphold visual, experiential, and operational brand standards.

Education and experience

• High school diploma or equivalent is required.
• At least one year of experience in optical, retail, sales, or customer service is required.

Additional skills

• Strong multitasking, time management, and organizational skills are required.
• Clear communication and effective customer education skills are required.
• Ability to prioritize customer satisfaction and support shared store goals is required.
• Bilingual abilities are preferred.

Work setting

• The role supports the in-store Eyeglass World customer experience.
• Some duties may require specific licenses or credentials depending on state law.

Benefits and growth

• Benefits include retirement savings with company match, stock purchase options, paid sick time, parental leave, employee eyewear discounts, and scholarships.
• Training programs, educational courses, internal promotions, and career advancement opportunities are available.