Sales Assistant / Sales Administrator / Sales Support Officer

About the role

Location and employment

• The description lists the United Arab Emirates as the location.
• The description presents full-time and part-time as alternatives; it does not identify which arrangement applies.

Key responsibilities

• Support sales administration and handle customer inquiries, product information requests, and quotations.
• Prepare and maintain sales documents, process orders, and coordinate fulfillment and delivery issues.
• Maintain customer databases, sales records, interaction histories, and transaction details.
• Support lead management, prospect follow-up, scheduling, customer communications, and sales visits.
• Respond to inquiries by email, telephone, online chat, and other channels.
• Coordinate with finance, operations, logistics, and inventory teams on orders and deliveries.
• Prepare reports, pipeline updates, presentations, proposals, and product information sheets.
• Monitor pending quotations, orders, and requests; follow up with existing customers.
• Support onboarding, complaints, inventory checks, campaigns, and process improvements.
• Keep records accurate and organized and handle customer and business information confidentially.

What we're looking for

• Excellent written and verbal communication, organization, attention to detail, and customer orientation.
• Administrative coordination, multitasking, time management, and follow-up skills.
• Ability to handle customer questions professionally and maintain accurate records.
• Good numerical skills and basic understanding of sales documents, quotations, invoices, and order processing.
• Proficiency in Microsoft Excel, Word, and Outlook.
• CRM, sales database, ERP, and order management familiarity is advantageous.
• A diploma or bachelor's degree in business administration, sales, marketing, commerce, or a related field is preferred.
• Related sales administration, sales support, customer service, or office administration experience is preferred.

Relevant experience and knowledge

• Experience handling inquiries, preparing quotations, processing orders, and maintaining sales documentation.
• Familiarity with sales coordination, customer relationship management, administrative procedures, customer databases, and sales reporting.
• Salesforce, HubSpot, Zoho CRM, or similar platforms are advantageous; ERP, inventory, invoicing, and order-processing tools are a plus.