Sales Agent
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Key skills for this role
About the Role
To drive sustainable portfolio growth by activating, acquiring, and converting eligible micro-business customers into financed clients, while maintaining underwriting discipline, regulatory compliance, and strong customer relationships.
Key Skills for This Role
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Overview
To drive sustainable portfolio growth by activating, acquiring, and converting eligible micro-business customers into financed clients, while maintaining underwriting discipline, regulatory compliance, and strong customer relationships.
****Key Responsibilities****
• Lead Generation & Activation
- Activate onboarded customers who have not yet applied.
- Re-activate previous borrowers to increase repeat financing.
- Source new eligible micro-businesses through field prospecting and structured data processing.
- Build and maintain a qualified pipeline aligned with monthly targets.
• Application & Deal Execution
- Educate customers on products and eligibility criteria.
- Collect and submit complete and accurate applications.
- Coordinate with Credit and Operations to close deals within defined SLAs.
- Maintain strong application-to-disbursement conversion ratios.
- Portfolio Growth
- Achieve monthly disbursement targets.
- Contribute to repeat borrower growth.
- Support sustainable portfolio quality through disciplined sourcing.
- Customer Management
- Build long-term client relationships.
- Ensure high customer satisfaction and professional engagement.
• Compliance & Reporting
- Adhere strictly to internal policies and regulatory standards.
- Avoid mis-selling and maintain audit-ready documentation.
- Update CRM accurately and submit weekly/monthly performance reports.
- Track KPIs including disbursement volume, applications, conversion rate, and portfolio quality (in coordination with Risk).
Education
- Diploma or bachelor’s degree in business, Finance, Marketing, or related field.
Experience
- 3-5 years of sales experience (must have experience in lending).
- Experience dealing with micro business clients is highly preferred.
- Understanding of lending or financial products is a must.
Skills & Competencies
- Strong persuasion and negotiation skills.
- Target-driven and performance-oriented mindset.
- Basic financial literacy (understanding margins, cash flow basics).
- Ability to explain financing terms clearly.
- CRM/system usage capability.
- Strong communication skills (Arabic required, English preferred).
Behavioral Competencies
- Ownership mindset.
- Ethical selling behavior.
- High energy and resilience.
- Comfortable working in a fast-growing fintech environment.
- Strong collaboration with Credit & Operations teams.
About Nayla Finance
Nayla Finance is a fast-growing Saudi fintech company on a mission to redefine financial inclusion.
We move fast, build with purpose, and empower micro-businesses with smart, compliant, and people-focused financial solutions.
We’re building a world-class team that values ownership, clarity, and impact.
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