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Sales Advisor

Al Rajhi BankRiyadh, KSA1 months agoSeniorcontract
Sales Advisor
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Via NaukriGulf·

About This Role

Job Description
§ Presenting and selling products and services to customers using the highest level of service quality and professionalism.

§ Receiving requests to sell the bank's products, following up on their entry into the system, and monitoring their implementation.

§ Receiving customers to open accounts, completing the required documents, entering them into the system, entering the signature, and requesting authorization from the operations manager.

§ Transfer of contracts and accounts by mail to the Information Center and on the DMS system ).

§ Receiving and welcoming all customers upon entering the branch and working to provide the required service.

§ Assisting customers in filling out forms if necessary.

§ Guiding customers to complete their transactions correctly and how to perform the operations available in ATMs or other electronic channels.

§ Directing customers to the appropriate employee.

§ Quick response to address customer problems and fulfill their requests in accordance with work procedures and instructions, and follow-up with the branch supervisor to resolve problems.

§ Receiving and entering ATM card applications into the systemThe instant card is printed and the renewed card is delivered by the administration to the customers.

§ Receiving data update requests.

§ Receiving account closure requests, modifying account data and delivering it to the operations manager for entry into the system.

§ Receiving the authorized client and completing the power of attorney form data, verifying the signature and entering it into the system and requesting the approval of the operations manager.

§ Fulfilling standing orders for customers, creating and activating memberships, and transferring them to the operations manager to complete the implementation procedures.

§ Handling signature change requests and account movement requests.

§ Entering claims related to ATMs and points of sale into the ATM card claims system.

§ Receiving customer problems and forwarding them to the operations manager to work on resolving them.

§ Inquiring about credit cards and ATM cards withdrawn from the branch's ATM and directing the customer to collect them from the head t

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