Sales Advisor

Key Responsibilities

• Customer Engagement: Respond promptly and professionally to customer enquiries received through email, phone calls, and messaging platforms.
• Travel Advisory: Understand customer preferences, travel requirements, budgets, and expectations to recommend suitable itineraries and travel experiences.
• Sales Conversion: Convert prospective customer enquiries into confirmed bookings by providing relevant recommendations, addressing concerns, and guiding customers through the decision-making process.
• Customer Relationship Management: Build trust and maintain positive relationships with customers through personalised communication, active listening, and timely assistance.
• Lead and Follow-up Management: Track all active enquiries, maintain accurate records, and proactively schedule follow-ups to nurture leads and close sales. Some sales cycles may extend over several weeks or months.
• Written Communication: Draft clear, concise, and professional emails that communicate travel options, recommendations, pricing details, and booking requirements effectively.
• Booking Coordination: Ensure accuracy in travel dates, reservations, and booking details to minimise errors and provide a smooth customer experience.
• Sales Pipeline Management: Monitor enquiry progress, identify conversion opportunities, and maintain visibility into pending decisions and follow-up actions.
• Customer Support: Address customer questions and concerns with empathy, clarity, and professionalism throughout the sales journey.
• Ownership and Accountability: Take responsibility for enquiry management and sales outcomes, ensuring timely responses and consistent follow-through without requiring constant supervision.
• Required Skills and Competencies
• English Writing Skills
• Email Communication
• Phone Communication
• Customer Relationship Management
• Sales Conversion and Negotiation
• Active Listening
• Attention to Detail
• Customer Service and Empathy
• Strong English Proficiency: Excellent written and verbal English skills, with the ability to structure ideas clearly and communicate professionally.
• Contextual Understanding: Ability to understand the context, tone, and intent of customer conversations and respond appropriately.
• Structured Communication: Ability to explain information in a logical, concise, and straightforward manner, ensuring customers understand recommendations and booking details.
• Customer Empathy: Demonstrate patience, active listening, and genuine interest in understanding customer needs.
• Adaptability: Communicate effectively with international customers, particularly mature, well-travelled, and highly educated individuals who may have specific travel expectations.
• Attention to Detail: Maintain high accuracy when handling travel dates, itineraries, reservations, and booking information. Errors can significantly affect the customer experience and travel arrangements.
• Strong Work Ethic: Follow agreed working hours and ensure customer emails and enquiries receive timely responses.
• Self-discipline: Work independently in a remote environment, manage daily priorities effectively, and maintain consistent productivity.
• Ownership and Accountability: Take responsibility for managing enquiries from initial contact through booking completion, including proactive follow-ups and deal closure.
• Long-term Commitment: Demonstrate a genuine interest in growing with the organisation over the long term.
• Initiative and Problem-solving: Anticipate customer needs, resolve queries proactively, and identify ways to improve sales conversion and customer satisfaction.
• The ideal candidate is a persuasive communicator with a customer-first mindset and a strong interest in sales and travel advisory. They should be comfortable handling detailed customer conversations, recommending tailored travel solutions, and managing long sales cycles with patience and persistence.
• The candidate must be organised, reliable, and capable of independently managing multiple enquiries while maintaining exceptional accuracy and service standards. A proactive approach to follow-ups, strong written English, and the ability to build trust with international customers will be essential for success in this role.

Must-have Skills

Communication and Interpersonal Skills

Personality Traits and Work Expectations

Ideal Candidate Profile

What We Offer

• Competitive salary.
• Work-from-home flexibility.
• Opportunities for career progression and salary growth based on performance.
• Training, guidance, and ongoing support from senior management.

Qualifications

• Key Responsibilities
• Customer Engagement: Respond promptly and professionally to customer enquiries received through email, phone calls, and messaging platforms.
• Travel Advisory: Understand customer preferences, travel requirements, budgets, and expectations to recommend suitable itineraries and travel experiences.
• Sales Conversion: Convert prospective customer enquiries into confirmed bookings by providing relevant recommendations, addressing concerns, and guiding customers through the decision-making process.
• Customer Relationship Management: Build trust and maintain positive relationships with customers through personalised communication, active listening, and timely assistance.
• Lead and Follow-up Management: Track all active enquiries, maintain accurate records, and proactively schedule follow-ups to nurture leads and close sales. Some sales cycles may extend over several weeks or months.
• Written Communication: Draft clear, concise, and professional emails that communicate travel options, recommendations, pricing details, and booking requirements effectively.
• Booking Coordination: Ensure accuracy in travel dates, reservations, and booking details to minimise errors and provide a smooth customer experience.
• Sales Pipeline Management: Monitor enquiry progress, identify conversion opportunities, and maintain visibility into pending decisions and follow-up actions.
• Customer Support: Address customer questions and concerns with empathy, clarity, and professionalism throughout the sales journey.
• Ownership and Accountability: Take responsibility for enquiry management and sales outcomes, ensuring timely responses and consistent follow-through without requiring constant supervision.
• Required Skills and Competencies
• Must-have Skills
• English Writing Skills
• Email Communication
• Phone Communication
• Customer Relationship Management
• Sales Conversion and Negotiation
• Active Listening
• Attention to Detail
• Customer Service and Empathy
• Communication and Interpersonal Skills
• Strong English Proficiency: Excellent written and verbal English skills, with the ability to structure ideas clearly and communicate professionally.
• Contextual Understanding: Ability to understand the context, tone, and intent of customer conversations and respond appropriately.
• Structured Communication: Ability to explain information in a logical, concise, and straightforward manner, ensuring customers understand recommendations and booking details.
• Customer Empathy: Demonstrate patience, active listening, and genuine interest in understanding customer needs.
• Adaptability: Communicate effectively with international customers, particularly mature, well-travelled, and highly educated individuals who may have specific travel expectations.
• Personality Traits and Work Expectations
• Attention to Detail: Maintain high accuracy when handling travel dates, itineraries, reservations, and booking information. Errors can significantly affect the customer experience and travel arrangements.
• Strong Work Ethic: Follow agreed working hours and ensure customer emails and enquiries receive timely responses.
• Self-discipline: Work independently in a remote environment, manage daily priorities effectively, and maintain consistent productivity.
• Ownership and Accountability: Take responsibility for managing enquiries from initial contact through booking completion, including proactive follow-ups and deal closure.
• Long-term Commitment: Demonstrate a genuine interest in growing with the organisation over the long term.
• Initiative and Problem-solving: Anticipate customer needs, resolve queries proactively, and identify ways to improve sales conversion and customer satisfaction.
• Ideal Candidate Profile
• The ideal candidate is a persuasive communicator with a customer-first mindset and a strong interest in sales and travel advisory. They should be comfortable handling detailed customer conversations, recommending tailored travel solutions, and managing long sales cycles with patience and persistence.
• The candidate must be organised, reliable, and capable of independently managing multiple enquiries while maintaining exceptional accuracy and service standards. A proactive approach to follow-ups, strong written English, and the ability to build trust with international customers will be essential for success in this role.