Sales Administrator

About Teams Squared

Job Description

Responsibilities

• Manage the end-to-end client onboarding process and ensure a seamless customer experience.
• Serve as the primary point of contact for client inquiries, escalations, and ongoing support.
• Build and maintain strong client relationships to drive satisfaction, retention, and long-term engagement.
• Coordinate internal teams and external stakeholders to ensure efficient service delivery.
• Monitor client accounts and proactively identify opportunities to improve customer experience.
• Maintain accurate records and client information within CRM systems.
• Track key customer success metrics and provide operational reporting.
• Assist with scheduling, coordination, and administrative support activities.
• Identify process improvement opportunities and implement operational efficiencies.
• Support cross-functional teams with customer communications and project coordination.
• Assist clients with application, onboarding, and documentation processes while ensuring accuracy and exceptional customer service.
• Experience supporting clients within immigration services, migration consulting, visa processing, or similar advisory environments is preferred.

Qualifications

• 2–5 years of experience in immigration services, migration consulting, immigration law, legal support, business development, or sales.
• Experience working within an immigration law firm, migration consultancy, or investor migration organization is highly preferred.
• Experience with Investment Visas, Golden Visas, Business Migration, Entrepreneur Visas, or Investor Immigration programs is a strong advantage.
• Exposure to New Zealand immigration matters is highly desirable.
• Experience working with clients from Singapore, Malaysia, Sri Lanka, UAE, or similar international markets is advantageous.
• Experience using CRM platforms such as HubSpot, Zoho CRM, Salesforce, or similar systems.
• Experience working remotely and collaborating with distributed teams.
• Proficiency in Microsoft Office Suite, Google Workspace, and communication platforms such as Slack and Microsoft Teams.

Benefits

• Competitive compensation package in foreign currency
• Fully remote work
• Regular initiatives for training and professional development.
• Note: Only candidates who make it to our shortlist will be contacted for further discussions.
• Teams Squared is a proud equal opportunity employer.
• We value diversity and are consistently committed to creating an inclusive environment for all team members.