Sales Administration

Our mission is to deliver quality vacations to our members and guests.

In addition to competitive compensation, Capital Vacations offers a variety of benefits including Company Paid Life Insurance, Long-term Disability, Medical, Dental, Vision, 401K, discounted Vacation Stays, plus start to earn Paid Time Off immediately.

We are currently looking for the right individuals to join our Administrative team with openings in our Front Desk, Tour Reception, and Gifting

Please read below for more information on each department.

Responsible for providing customer services to guests, undertaking various administrative duties, diffusing conflict, and ensuring an enjoyable experience.

Pays $16-$17/hr. Requires availability during daytime hours – weekends required.

Greet and check-in guest

Assist guests with; collecting payments/pre-auth payments; making reservations for entertainment, lodging; and/or planning itineraries for shows, attractions, and restaurants

Resolve customer complaints

Run and prepare reports – opening and closing

Answer phones

Communicate all pertinent and required information/reports for Management (DOS, DOM, T.O., Admin. Manager, etc.)

Provide information to guests about the area, including directions and show information

Work with theater staff, and other vendors to reserve entertainment.

Distribute vouchers for shows, and restaurants.

Prepares count and profiles of tours for the entire day

Updates numbers to Sales Managers as more tours are added

Communicates with Admin Manager or Leads with unusual tours/gifts

Maintains clean lobby and refreshment stations.

Provides final daily breakdown numbers of tours including the type of tours, the arrived tours, no show tours and corrects data entry of these tours to Marketing and Sales at the completion of the day

Other duties as assigned