Sales Administration Associate (Best Spirits Hong Kong office)

Overview

Role & Responsibilities

• Direct sales shipment
• Coordinate Hong Kong shipments between customers and breweries.
• Coordinate Sales contract between sales teams and customers to ensure that all necessary documentation is properly executed.
• Responsible for placing PO to breweries and invoicing to customers.
• Review and verify all the information on shipping documents for customs clearance and customs declaration
• Conduct Sanction Checking to ensure compliance with regulations.
• Pursuing and obtain all import documents for Hong Kong customs.
• Prepare and maintain Hong Kong shipment status for management review.
• Manage complaints from Hong Kong customers with quality assurance department of the breweries
• Review of the weekly stock report

Sales Operations Support

• Process sales orders accurately and timely in the ERP system.
• Coordinate order fulfillment with warehouse, logistics, and customer service teams.
• Monitor order status and ensure timely delivery to customers.
• Handle customer enquiries related to orders, deliveries, pricing, and product availability.
• Ensure compliance with company policies, procedures, and internal controls.
• Maintain proper filing and documentation of sales-related records.

Qualifications

• High school education
• 2 - 3 years of relevant experience in Sales administration, customer service, or commercial operations field.
• Experience in Hong Kong FMCG Export business will be added advantage
• SAP Knowledge will be advantage
• Basic knowledge in financial documentations (invoicing, credit notes, purchase orders etc.).
• Strong understanding of sales processes from data entry to delivery and invoicing.
• Attention to details
• Dateline oriented
• Time management
• Managing processes
• MS Office skills ( Excel, Word, etc.)