Sales Admin
Role Overview
The Sales Administrator supports the sales team and helps ensure accurate, timely processing of customer orders and sales activities.
The role coordinates sales documentation, customer and supplier communication, and administrative support to promote customer service and effective sales operations.
Key Skills for This Role
Full Job Posting
Role overview
The Sales Administrator supports the sales team and helps ensure accurate, timely processing of customer orders and sales activities.
The role coordinates sales documentation, customer and supplier communication, and administrative support to promote customer service and effective sales operations.
Sales administration and customer coordination
- Provide administrative support to the sales team and assist with daily sales activities.
- Prepare and process quotations, sales orders, purchase orders, invoices, and related sales documents.
- Receive, review, and process customer inquiries and orders accurately and promptly.
- Coordinate with customers on quotations, order status, delivery schedules, product availability, and other requirements.
- Liaise with suppliers, manufacturers, logistics teams, and other departments to support smooth processing and timely deliveries.
- Follow up on quotations, pending orders, deliveries, payments, and customer requirements.
Records, reporting, and service support
- Maintain customer, product, pricing, and sales records; update CRM systems, ERP systems, spreadsheets, and other databases.
- Monitor stock availability and coordinate with the warehouse or purchasing team as needed.
- Prepare sales reports, order summaries, customer reports, and management reports; track performance, pending quotations, and outstanding orders.
- Assist sales representatives with quotations, product information, presentations, and customer documents.
- Handle customer correspondence professionally and coordinate with accounts about invoices, payments, credit notes, and outstanding balances.
- Maintain organized sales files, help resolve customer issues, protect confidential information, and support sales targets and customer satisfaction.
Requirements and skills
- Proven experience as a Sales Administrator, Sales Coordinator, Sales Support Executive, or in a similar role.
- Previous experience in sales administration, order processing, customer service, or commercial operations, with a good understanding of the sales and order cycle.
- Strong skills preparing quotations, sales orders, invoices, and other commercial documents; excellent communication and customer service skills.
- Strong organizational and time-management skills, attention to detail, accuracy, analytical ability, and problem-solving skills.
- Proficiency in Microsoft Office, particularly Excel and Outlook.
- Experience with CRM, ERP, or sales management software is advantageous.
- Able to coordinate effectively across customers, suppliers, sales, logistics, purchasing, and accounts, work independently or in a team, and meet deadlines.
Pay
- Pay is AED 3,000 to AED 5,000 per month.
Work location
- Work location is in person.
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