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Sales Account Manager

Origin UK Operations Ltd.
GBR
Full-time
Manager
Onsite
Discovered Today
Business developmentCommunication

Full Job Posting

Responsibilities

  • Account Management & Customer Relationships
  • Develop and maintain strong relationships with existing customers, acting as the primary point of contact for all account-related matters.
  • Build trusted relationships with key decision-makers and stakeholders within customer organisations.
  • Conduct regular customer reviews to understand business needs, identify opportunities and address any concerns.
  • Ensure a consistently high level of customer satisfaction through proactive account management and responsive service.
  • Manage customer expectations and resolve issues effectively, escalating where appropriate.
  • Sales Growth & Business Development
  • Grow sales revenue and profitability across a designated customer portfolio.
  • Identify opportunities for upselling, cross-selling and product range expansion.
  • Develop and implement account development plans to maximise customer spend and long-term value.
  • Reactivate dormant accounts and recover lost business where opportunities exist.
  • Prospect and develop new business opportunities within agreed market sectors.
  • Support the achievement of team and organisational sales targets through proactive customer engagement.
  • Maintain an active pipeline of opportunities and progress them through to successful conversion.
  • Commercial Management
  • Monitor and analyse sales performance, customer spend and profitability.
  • Produce accurate sales forecasts and account plans.
  • Negotiate pricing, terms and commercial agreements within authorised limits.
  • Ensure all customer activity supports business profitability objectives.
  • Identify and manage potential commercial risks within customer accounts.
  • Customer Service & Operational Support
  • Work collaboratively with Customer Services, Operations, Supply Chain, Marketing and Finance teams to ensure customer requirements are met.
  • Coordinate customer orders, quotations and enquiries as required.
  • Ensure customer issues are managed efficiently and resolved in a timely manner.
  • Communicate effectively with internal stakeholders to provide updates on customer requirements and priorities.
  • Market Intelligence & Continuous Improvement
  • Monitor market trends, competitor activities and customer developments with support from the Category Management Team.
  • Gather and share customer feedback to support business improvement initiatives.
  • Identify opportunities to improve processes, service delivery and customer experience.
  • Contribute ideas and recommendations that support business growth and operational efficiency.
  • Reporting & Administration
  • Maintain accurate customer records, sales forecasts and activity logs within company CRM systems.
  • Produce regular sales and account performance reports.
  • Ensure all documentation, quotations and customer communications are completed accurately and professionally.
  • Adhere to company policies, procedures and quality standards.
  • Undertake any other duties reasonably required by the business.

Skills

  • Required
  • Commercial & Sales Skills
  • Strong sales, negotiation and influencing skills.
  • Proven ability to identify and develop sales opportunities.
  • Ability to build profitable and sustainable customer relationships.
  • Commercial awareness with a focus on revenue growth and profitability.
  • Strong business development and account planning capabilities.
  • Communication & Relationship Building
  • Excellent verbal and written communication skills.
  • Ability to build credibility and rapport with customers at all levels.
  • Strong presentation and customer engagement skills.
  • Professional and customer-focused approach.
  • Analytical & Organisational Skills
  • Ability to analyse sales data and identify trends and opportunities.
  • Strong planning, organisation and time management skills.
  • Ability to manage multiple priorities effectively.
  • High attention to detail and accuracy.
  • Personal Attributes
  • Self-motivated and results driven.
  • Positive, proactive and resilient attitude.
  • Strong problem-solving and decision-making skills.
  • Ability to work independently and as part of a team.
  • Adaptable and responsive within a fast-paced environment.
  • Demonstrates accountability and ownership for achieving objectives.

Qualifications

  • Required
  • Commercial & Sales Skills
  • Strong sales, negotiation and influencing skills.
  • Proven ability to identify and develop sales opportunities.
  • Ability to build profitable and sustainable customer relationships.
  • Commercial awareness with a focus on revenue growth and profitability.
  • Strong business development and account planning capabilities.
  • Communication & Relationship Building
  • Excellent verbal and written communication skills.
  • Ability to build credibility and rapport with customers at all levels.
  • Strong presentation and customer engagement skills.
  • Professional and customer-focused approach.
  • Analytical & Organisational Skills
  • Ability to analyse sales data and identify trends and opportunities.
  • Strong planning, organisation and time management skills.
  • Ability to manage multiple priorities effectively.
  • High attention to detail and accuracy.
  • Personal Attributes
  • Self-motivated and results driven.
  • Positive, proactive and resilient attitude.
  • Strong problem-solving and decision-making skills.
  • Ability to work independently and as part of a team.
  • Adaptable and responsive within a fast-paced environment.
  • Demonstrates accountability and ownership for achieving objectives.

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