Room Attendant

Overview

Guest Room Cleaning And Presentation

• Collect room keys, daily work assignments, and relevant information from the Housekeeping Supervisor before commencing duties.
• Prepare and organize the housekeeping trolley with adequate supplies, linen, cleaning equipment, and amenities to perform assigned tasks efficiently.
• Clean, service, and maintain guest rooms in accordance with the Hotel’s Standard Operating Procedures (SOPs) and brand standards.
• Replenish guest room amenities, supplies, linen, and minibar items (where applicable) to ensure guest comfort and satisfaction.
• Ensure all rooms are cleaned, inspected, and presented to the highest standards of cleanliness and appearance.

Bathroom Cleaning And Maintenance

• Thoroughly clean, sanitize, and maintain guest bathrooms in accordance with hotel hygiene standards and SOPs.
• Replenish bathroom amenities, towels, and consumables as required.
• Ensure all bathroom fixtures, fittings, and surfaces are clean, functional, and free from defects.

Guest Service Excellence

• Handle guest belongings with care, respect, and discretion while servicing occupied rooms.
• Arrange and organize guest items appropriately while maintaining privacy and security.
• Promptly report lost and found items in accordance with hotel procedures.
• Coordinate with Valet/Laundry Services for guest laundry, dry-cleaning, and pressing requests to ensure timely service delivery.
• Respond courteously and professionally to guest requests and inquiries, escalating concerns when necessary.

Housekeeping Operations

• Maintain cleanliness and organization of guest corridors, service pantries, housekeeping storage areas, and back-of-house service areas.
• Ensure housekeeping equipment and supplies are used correctly and stored safely after use.
• Report maintenance defects, damages, and safety hazards promptly to the Engineering Department or Supervisor to facilitate timely repairs.
• Support departmental productivity targets while maintaining quality standards.

Health, Safety, and Environmental Responsibilities

• Follow all health, safety, hygiene, and security procedures at all times.
• Operate equipment and use cleaning chemicals safely and in accordance with guidelines and hotel policies.
• Identify and report unsafe conditions, accidents, incidents, or potential hazards immediately.
• Contribute to the hotel’s sustainability initiatives by minimizing waste, conserving energy and water, and promoting environmentally responsible practices.
• Comply fully with all environmental, health, safety, and fire regulations and procedures.

Quality And Brand Standards

• Consistently adhere to hotel brand standards, quality assurance requirements, and departmental procedures.
• Demonstrate attention to detail and commitment to maintaining exceptional cleanliness standards.
• Contribute positively to guest satisfaction scores and overall hotel reputation through excellent housekeeping performance.

Service Culture

• In addition to the responsibilities outlined above, the incumbent is expected to actively demonstrate the principles of the company’s **Count on Me!
• Service Culture** by being:
• Responsive to guest and team members needs.
• Respectful, professional, and courteous at all times.
• Committed to delivering memorable guest experiences.

Experience Needed

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• **Cleaning Experience**: Prior roles as a housekeeper.
• **Equipment Familiarity**: Basic comfort handling vacuum cleaners, floor polishers, and commercial cleaning chemicals.
• **Physical Stamina**: Capability to endure 8-hour shifts involving constant bending, lifting, and standing.
• **Time Management**: Capacity to clean an assigned quota of rooms (typically 12–16 per shift) to strict time targets.
• **Attention to Detail**: Eye for flawless linen alignment, immaculate bathroom surfaces, and properly stocked amenities.

Required Skills

Teamwork, Detail Oriented

Values

Benefits