RN/LPN Onsite Telephone Triage-3rd Shift

Reserve Care operates in celebration of the individual worth of each life, we strive to relieve suffering, enhance comfort, promote quality of life, foster choice in end-of-life care and support effective grieving.

We believe that our success starts with our greatest asset: OUR EMPLOYEES!

We live our shared core values in everything we do:

COMPASSION. EXCELLENCE. EQUALITY. INTEGRITY. SERVICE. STEWARDSHIP .

We have a passion for purpose driven work! Do you?

Our Clinical Agents (Telephone Triage LPNs) provide prescribed medical treatment and personal care services to terminally ill persons in collaboration with the transdisciplinary team in a variety of settings. Coordinate the implementation of the Plan of Care for each patient utilizing the Nursing Process.

High School Diploma or Equivalent required.

Graduate from an accredited school of professional nursing or a school accepted for candidacy status from an accrediting body. A Registered Nurse License (RN) in the State of Ohio

2-4 years of clinical support of triage or call experience in medical setting

Prefer a minimum of 3 years recent clinical experience in a physician’s office, hospice or palliative care work, home health, critical care and or emergency room

Relevant experience includes direct patient triage, clinical phone triage, demonstrated excellence in clinical assessment using nursing process, or adult/pediatric nursing care in a physician or hospital setting

Excellent verbal and written communication skills

Excellent clinical judgment and decision-making skills

Ability to adapt to effectively handle stress and difficult situations

Ability to work with minimum direction and supervision

Strong attention to detail

Ability to work in a team environment

Proven ability to demonstrate excellent and strong empathic phone and verbal communication with active listening skills; necessary for customer focus and adapting to varying personality types

Ability to multitask, set priorities and mange time effectively; ability to listen, type and update records simultaneously

Proficient with computers

Familiar with EMR systems and practices

Total Rewards Package to include Retirement, Health, Dental, Vision, voluntary benefits and Corporate Discounts

Tuition Assistance

Technology Package

Compliance to Annual Flu Shot Policy or ability to provide exemption documentation

Provide an active auto insurance policy as a licensed driver in the State of Ohio with the proper level of coverage as directed

Provide an active driver’s license

Ability to provide proof of eligibility to work in the United States.

High level of integrity, ethics and professionalism.

NOTE: The responsibilities of this position are described above, and they may be subject to change at any time due to reasonable accommodations or other reasons. Also, this description in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Applicants who may need reasonable accommodations to complete the application process may contact:

Careers at Reserve Care

17876 St. Clair Ave.

Cleveland, OH 44114

216.383.2222 or [email protected]

Reserve Care is an Equal Opportunity Employer - we recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.