Riyadh IT Intern

Role overview

Responsibilities

• Provide on-site technology support in home and office environments across PCs, Macs, iOS, Android, and other devices.
• Use Microsoft operating systems and Active Directory for first- and second-line user support.
• Log and troubleshoot phone and ticket issues in ServiceNow.
• Document technical procedures and end-user materials.
• Troubleshoot video conferencing and telecommunications systems.
• Prepare and deploy laptops, configure user profiles, and migrate data.
• Track hardware assets and inventory, and assist with global and local projects.
• Support telecom services, SIM requests, basic troubleshooting, and coordination with providers and Webbing.

What you'll bring

• Final-year university student eligible for COOP in January 2027.
• Effective technical communication and presentation skills for management, peers, and staff.
• Ability to diagnose issues, resolve them, or escalate to the appropriate expertise area.
• Experience with Windows 11, Windows Server, macOS, Office 365, and cloud file-share support.
• Experience with Teams, Zoom, or Webex meeting setup and basic troubleshooting.
• Basic LAN and IP networking knowledge, using the OSI model or similar to approach issues.
• Experience with SCCM or imaging software.
• Exposure to cloud technology and VoIP; ability to use AI tools such as ChatGPT with prompts.

Ways of working

• Focus on user service, clear communication, time management, and collaboration.
• Work independently and in a team, use sound judgment and initiative, and continue learning.
• Show attention to detail, meet deadlines, follow procedures, and handle stressful situations with tact and patience.
• Communicate clearly in written and spoken English with technical and non-technical stakeholders.
• Respect confidential company information.

Working environment

• Shared office space; some lifting or moving of equipment is required.
• Occasional weekend work or late/early hours may be needed based on business needs.

Employment terms

• Employment Type: Internship.
• Job Type: Temporary for 6 months.